The Marketplace is the rewards shopping experience within the Achievers platform. Its performance is shaped by a connected set of drivers, including member access, traffic, utilization, conversion, redemption, catalogue relevance, vendor performance, fulfilment reliability and the economics of each transaction

As Manager, Marketplace Performance Intelligence, you will give Marketplace one clear view of performance and turn intelligence into coordinated action. You will lead Marketplace operational analytics and identify opportunities to improve performance and scalability, own the analytics roadmap and recurring performance routines, and shape executive narratives/decisions

You will work in close partnership with the Finance Manager, Marketplace through a formal dotted-line relationship, connecting FP&A;’s official financial outlook and governance with deeper customer, member and operational evidence. This role is also expected to structure and execute complex analyses that are cross-functional, commercially material, ambiguous or executive-facing

Success requires strong analytical judgement, commercial curiosity and executive communication. You will work across Marketplace, FP&A;, Revenue Operations, Customer Success, Product Marketing, BI, Product Analytics, ProDev and Support to strengthen the analytical foundation, clarify ownership and translate findings into measurable action

Own Marketplace performance priorities and routines, connecting operating drivers, the financial outlook and action

Define KPIs, targets and benchmarks; govern progress against agreed customer, commercial and operating outcomes

Synthesize financial, customer and operational evidence into clear implications, recommendations, decisions and owners





Own the Marketplace performance storyline for operating reviews, including risks, outlook, actions and follow-through

Distinguish temporary variance from structural change and surface emerging gaps before they become material issues

Interpret global member, redemption and market trends; identify implications for priorities and catalogue strategy

Lead cross-functional, commercially material/ambiguous analyses, and build models where no established method exists

Use SQL, BI and quantitative methods to investigate performance, test assumptions and review logic, code and methods

Evaluate customer, member, vendor, product and operating trade-offs, using FP&A; input where financial insight required

Apply eCommerce, incentives, analytics and technology research to identify gaps, emerging risks, and opportunities

Develop concise, decision-ready presentations for opportunities, risks and investments using validated evidence/models

Own analytics intake/Service Desk governance; prioritization, capacity, standards and the Marketplace analytics roadmap

Define data and technology needs with BI, IT and Product Analytics; strengthen access, quality, definitions, documentation

Clarify feature instrumentation, analytical ownership and outcome measurement with Product Analytics and ProDev

Prioritize automation,



reusable products and self-service capabilities that reduce recurring effort, increase analytical reach

Build metric literacy, drive use of analytical products and measure timeliness, reusability, decision influence and impact

Ensure analytical practices meet applicable data-access, privacy and governance requirements

Govern material analytics initiatives from problem definition through delivery, adoption and outcome assessment

Translate recurring issues and findings into clearly owned opportunities based on value, risk, effort and urgency

Define intended outcomes, align accountable owners and ensure implemented actions are measured/reflected in priorities

Align financial priorities, inputs and timing with the Finance Manager while preserving FP&A; governance and sign-off

Advise Marketplace and cross-functional leaders on performance drivers, trade-offs, interventions and required decisions

Resolve competing priorities, dependencies, risks and cross-functional delivery barriers

Lead, coach and develop operational analytics talent, embedded FP&A; analytics, and improvement partners

Delegate by expertise and priority, protect specialist capacity and make trade-offs visible to stakeholders

Hold the team accountable for timely, accurate, reproducible and decision-useful work with measurable impact

Establish robust practices for documentation, analytical review, knowledge sharing, development and succession

Create an inclusive, curious and outcome-focused culture that encourages constructive challenge, innovation, learning

What Success Looks Like:

The build of one trusted Marketplace performance story connecting operati

📌 Performance Intelligence Manager (Toronto)
🏢 Achievers
📍 Toronto