We are looking for a Senior Product Manager, Applied AI to own customer deployments from initial discovery and product scoping through delivery, adoption, and value realization In this role, you will work directly with enterprise customers to understand their most important workflows, translate business objectives into clear product and technical requirements, and build a sequenced deployment roadmap. You will partner closely with Forward Deployed Engineers, internal Product and Engineering teams, and cross-functional partners across Sales, Customer Success, Data, Security, Legal, Finance, and Operations You will serve as the product owner for the customer engagement: accountable for the problem being solved, the scope and success criteria, the deployment roadmap, and the business value ultimately delivered. You will also help identify which customer needs represent repeatable product opportunities and work with the internal teams to incorporate those insights into the broader product roadmap This is an opportunity to join an emerging motion at an early stage and requires people with entrepreneurial mindset. Beyond delivering individual customer engagements, you will help define the product, operating model, playbooks, and decision frameworks required to scale this new product and motion Build trusted relationships with customer executives, business leaders, technical stakeholders, and end users Lead discovery to understand customer objectives, workflows, user needs, data and technical constraints, and desired business outcomes Identify and prioritize high-value use cases, define the minimum viable deployment, and establish clear success and acceptance criteria Translate ambiguous customer problems into clear product requirements, prioritization decisions,



and a sequenced product and deployment roadmap Translate customer objectives into a clear product and deployment roadmap covering milestones, workstreams, dependencies, risks, decision points, and launch criteria Create high-quality product artifacts, including problem statements, product requirements, workflow definitions, user stories, acceptance criteria, prioritization frameworks, and executive decision documents Own delivery governance across Coursera + Udemy and customer teams, maintaining clarity on scope, timelines, responsibilities, risks, and unresolved decisions Work closely with Forward Deployed Engineers and internal Engineering teams to translate business workflows into deployable technical solutions Participate credibly in discussions involving system architecture, APIs, data flows, integrations, identity and access management, infrastructure, security, privacy, scalability, reliability, and deployment models Evaluate technical and product trade-offs, challenge assumptions, and ensure that proposed solutions are feasible, supportable, secure, and aligned with customer outcomes Partner with engineering teams on AI-specific considerations such as data quality, evaluation approaches, human oversight, model limitations, responsible AI, and production-readiness criteria Define the value hypothesis for each customer engagement and establish the business, adoption, and product metrics required to measure success Evaluate effort, implementation complexity,



cost-to-serve, and expected customer value when making scope and prioritization decisions Partner with Sales, Finance, Legal, and Customer Success on scope boundaries, business cases, commercial assumptions, and material changes to customer engagements Translate deployment results into explicit narratives on adoption, ROI, customer impact, and future opportunities Identify recurring customer workflows, requirements, and technical patterns that can become reusable product capabilities Partner with Product and Engineering teams to bring field insights into the broader roadmap and build repeatable discovery, scoping, deployment, and measurement playbooks Benefits

Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform

We offer
medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two Employees earn company stock, so you can own what we build together and share in our success Experience

Experience work

📌 Senior Product Manager (Ahuntsic)
🏢 Coursera
📍 Ahuntsic