Salary Range: $57,000.00 To $65,000.00 Annually

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Front Office Manager to join our growing team This is a outstanding opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Front Office Manager

Property: Queen's Landing

*Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. *

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary:

Manages and administers the activities and Team Members for the daily operation of the hotel in a manner which is consistent with a superior quality hotel.

Duties and Responsibilities:

Primary Responsibilities:

- Providing personalized and exceptional guest service at every given opportunity
- Meeting established up-selling and sales goals
- Creates incentives for the Front Desk Team in order to promote up-selling,
- Monitor staffing needs and labour costs, and adjust as necessary.
- Processes cash and/or credit card payments
- Supports Guest Service Managers, in their efforts to uphold VH SOPs, and train the FD Team
- Ensures that the front office is fully operational in terms of sufficient staff to service the guests
- Provide on-going training for all Team Members
- Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
- Directly coaches all Team Members, (both “development” and “praise”) and “progressive corrective action”.
- Ensures that Team Members are aware of,



and follow all standards and procedures
- Ensures Team Members follow safety policies and procedures
- Develops annual department budget
- Monitors cost and revenues on a daily basis
- Monitor business levels and create schedules to staff accordingly.
- Monitor staffing needs and labour costs, and adjust as necessary.
- Having a thorough knowledge of Lais Hotel Properties’ products and services
- Suggesting additional products and services meeting our Guests’ specific preferences
- Assessing Guests’ individual needs to meet standards for additional products and services
- Ensures that all guest complaints, that escalated, because the “empowered front-line team”, was not able to provide service recovery, are resolved to in such a manner as to uphold VH standards and also satisfy the guest.
- Actively seeking ways to meet Guests’ product or service needs

Secondary Responsibilities:

- Regularly attends management meetings
- Assists other departments as required
- Replenishes and audits floats to maintain levels
- Reports occupancy weekly and monthly
- Forecasts reports for the hotel
- Assists the front office Team Members when necessary
- All other duties as assigned

Health and Safety Responsibilities

- An employer/Manager shall ensure that,

(a) the equipment,



materials and protective devices are provided as prescribed;

(b) the equipment, materials and protective devices provided by the employer are maintained in positive condition;

(c) the measures and procedures prescribed are carried out in the workplace;

(d) the equipment, materials and protective devices provided by the employer are used as prescribed

- An employer/Manager shall,

(a) provide information, instruction and supervision to a worker to protect the health and safety of the worker,

(b) in a medical emergency for the purpose of diagnosis or treatment, provide, upon request, information in the possession of the employer, including confidential business information, to a legally qualified medical practitioner and to such other persons as may be prescribed;

(c) when appointing a supervisor, appoint a competent person;

(d) acquaint a worker or a person in authority over a worker with any hazard in the work and in the handling storage, use, disposal and transport of any article, device, equipment or a biological, chemical or physical agent;

(e) afford assistance and co-operation to a health and safety committee in the carrying out by the committee of any of their functions;

(f) only employ in or about a workplace a person over such age as may be prescribed (14 years of age in all areas with the exception of kitchen where minimum age requirement is 15);

(g) not knowingly permit a person who is under such age as may be prescribed to be in or about a workplace;

(h) take every precaution reasonable in the circumstances for the protection of the worker;

(i) ensure a copy o

📌 FRONT OFFICE MANAGER (Niagara-on-the-Lake)
🏢 Vintage Hotels
📍 Niagara-on-the-Lake