Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and team-oriented work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude, professionalism, and patience, you’ll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, We provide:

- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Employee discounts

What you’ll be doing:

- Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience.




- Book deliveries and coordinate scheduling to meet customer needs.
- Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards.
- Maintain organized records and manage filing systems.
- Collaborate with sales consultants and team members to provide optimal solutions and support.

What you need to be successful:

- Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people.
- Proactively provide input and recommendations to enhance the customer experience.
- Collaborate with various departments to resolve customer issues efficiently and effectively.
- Quickly learn and adapt to computer software and systems.
- Exhibit outstanding oral and written communication skills while working effectively within a diverse team.

Availability:

This is a full-time position and will require you to be available:

Monday to Sunday from 10:00am to 6:00pm

Compensation:

$17.00/hr

We value diverse perspectives and are committed to creating an inclusive workplace.

📌 Customer Service Representative (Calgary)
🏢 TRAIL APPLIANCES
📍 Calgary