REPORTS TO: Director of Retail, Americas

Job Purpose:

The General Manager is responsible for leading the long-term strategic vision for the Store, as well as the day-to-day business operation, including coaching and management of the sales team, driving sales target achievement, delivering top client experience and achieving people and operational excellence through process and procedure.

Tasks & Responsibilities:

Business Leadership

- Responsible for achievement of annual Store sales goals across product categories, including Mens, Women's, MTM, LGDS & Shoes
- Measure and monitor Store performance and key KPI’s daily, weekly and monthly; drive sales achievement vs budget
- Assign Sales Associates goals; train, coach, develop, and lead sales associates in selling behaviors and sales generation
- Provide and inspire outstanding service to our customers; coach and develop the team to model exceptional client experience
- Manage Store budget to ensure revenue and profitability targets are achieved
- Conduct regular reporting to ensure sales trends are monitored and communicated
- Deliver Operational excellence; model leadership behaviors and support the global TOM FORD vision of excellence
- Maintain an active presence in the local community; keep informed about business competitors, major events, and market trends

Client Experience & Development

- Elevate client experience and drive clienteling actions, including the development of existing clients and acquisition of new clients
- Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients,



ensuring that the highest level of customer service is provided
- Develop and execute strategies to retain and develop top-tier clients and high-potential clients
- Drive company CRM and Marketing initiatives by developing and executing action plans
- Lead client outreach, consignment, and appointment setting

Product & Stock Management:

- Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
- Maintain sales floor to a high standard in line with Brand guidelines
- Drive sell-thru and coordinate product needs with Tom Ford Fashion Americas Merchandising team
- Facilitate transfers to support optimal sell-thru and support zone success
- Minimize stock damages thru strong stock management and ensuring excellence in BOH
- Coordinate and participate in department inventories

Store Operations & Process Management:

- Oversee Company policies and compliance matters; ensure adherence to policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
- Follow the Company operational guidelines and polices at all times




- Maintain the safety of the Store and its Employees at all times
- Open and close the Store; ensure compliance with all security and safety procedures
- Ensure optimal staffing across all departments by effectively managing schedules to maintain appropriate coverage

People & Talent Development

- Build strong market talent pipelines, identify, recruit, and retain top talents
- Lead Store Performance Management process: set clear expectations, reward and recognize top performance and correct underperformance as needed
- Create a safe and inclusive workplace for employees and clients; partner with Director of Retail and Human Resources to ensure all safety, compliance and Employee Relations matters are resolved in a timely matter
- Own store and team communication; lead regular store meetings to discuss goals, performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
- Create high energy and a positive work workplace; maintain a fair, consistent, and equitable set of standards to inspire and motivate the team
- 7-10 years of retail experience required; preferably in a luxury environment
- Strong entrepreneurial spirit, initiative, and commercial ability
- Deep knowledge of the luxury industry with a high level of fashion sensitivity
- Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed
- Ability to maintain presence on selling floor for long periods as needed
- Solid interperson

📌 General Manager (Toronto)
🏢 TOM FORD FASHION
📍 Toronto