The General Manager is responsible for the overall leadership, performance, and success of a large 250,000 sq ft multi-customer distribution and fulfillment centre. This role oversees all aspects of warehouse operations, including customer service, operational execution, financial performance, employee engagement, safety, productivity, and continuous improvement initiatives.

Leading a complex operation that supports both retail store and wholesale fulfillment and replenishment ("B2B"), and e-commerce fulfillment ("B2C") for customers across diverse industries including Natural Health Products (NHP), cosmetics, lifestyle, fashion retail and others the General Manager provides strategic direction while maintaining a strong presence on the warehouse floor. The successful candidate will drive operational excellence, build high-performing teams, foster strong customer relationships, and ensure the facility consistently delivers against KPIs and service expectations, quality, safety, and financial objectives.

This role requires a team-oriented and hands‑on leader who can effectively manage a fast-paced distribution environment and balance competing customer priorities, inspire teams, optimize performance, instill operational disciplines and best practices, and support the continued growth and evolution of the operation.

Schedule: 40 Hours Monday to Friday Reports to: Director of Operations Direct Reports: Operations Managers Indirect Reports: Operations Supervisors, Leads, and approximately 150-180 Frontline Associates What you will do Operational Leadership

Provide overall leadership and direction for all distribution centre operations, including facility maintenance and material handling equipment.





Establish clear operational priorities and ensure daily execution aligns with customer requirements, service-level agreements (SLAs), operational productivity metrics, quality and housekeeping standards and company objectives.

Maintain a visible and engaging leadership presence throughout the operation, engage regularly with employees on the warehouse floor, and lead the facility through daily, weekly, and monthly operating volumes, including service performance reviews, labour planning, capacity planning, and operational forecasting.

Ensure appropriate staffing, equipment, space, and workflow capacity are available to meet current and anticipated business requirements, communicate risks and communicate as required with senior leadership.

Manage multiple customer operations simultaneously while maintaining appropriate service levels and operational controls for each account.

Ensure processes are consistently executed in accordance with established Standard Operating Procedures (SOPs), work instructions, and customer-specific volume profile and service scope requirements.

Identify and communicate operational risks, and implement effective corrective and preventative actions.

Balance strategic planning and business leadership responsibilities with hands‑on operational involvement.

Lead, coach and develop Operations Managers, Supervisors,



and frontline employees to achieve operational and customer service objectives.

Build leadership capability within the Operations Manager and Supervisor teams to support organizational resiliency, growth and succession planning.

Establish a culture of safety, accountability, engagement, collaboration and teamwork, service excellence and continuous improvement.

Ensure compliance with all health and safety regulations, company policies, and operational standards.

Build appropriate onboarding, training, and cross‑training plans and procedures.

Partner with Human Resources on recruitment strategies, hiring requirements and practices.

Lead attendance and performance management, employee relations and issue resolution, and coaching.

Establish and maintain strong partnerships with temporary staffing agencies that meet company standards and requirements.

Maintain strong communication throughout all levels of the facility, ensuring priorities and expectations are clearly understood.

Partner with cross‑department leaders, transportation partners and vendors to establish consistent and reliable service execution and processes through clear communication and collaboration.

Customer Management

Maintain strong customer relationships through proactive communication, collaboration, issue resolution and service delivery excellence, demonstrate a thorough understanding of the customer’s business requirements, and act as a senior operational escalation point.

Ensure customer commitments, KPIs, SLAs, and contractual scope of service are consistently understood and achieved.

Prepare, lead and participate in regular business reviews with key customers, providing transparent reportin

📌 General Manager (Winnipeg)
🏢 CCLS (Canada Cartage Logistics Solutions)
📍 Winnipeg