Be a vital part of the Paymentus team as a Customer Service Representative I. Assist with inquiries, payment processing, and troubleshooting while ensuring exceptional customer care. Your role involves responding to customer calls and handling inquiries efficiently. With 2-3 years of call center experience preferred, you will process payments and explain procedures. Solid communication, organizational skills, and the ability to multitask in a dynamic environment are essential for success.

Key Responsibilities
• Process payments for inbound and outbound customer inquiries
• Explain procedures and answer questions professionally
• Follow established call center scripts and protocols
• Collaborate with multiple departments to enhance client satisfaction
• Be available for shifts, including holidays as required

Requirements:
• 2-3 years of call center experience preferred
• Bachelor’s degree a plus but not required
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Proficient in Microsoft Office, especially Word Bring your customer service expertise and communication skills to enhance the quality at Paymentus.

📌 Customer Service Representative at Paymentus (Richmond Hill)
🏢 Paymentus
📍 Richmond Hill