Client:

Ministry of Public and Business Service Delivery and Procurement - RQ11639

We are seeking a

Senior UX Designer

with extensive experience in

UI/UX and Product Design, user research, usability testing, Agile delivery, accessibility, AI-assisted user experiences, business process analysis, and stakeholder engagement . The successful candidate will design intuitive, accessible, and user-centred digital experiences, including AI-assisted workflows that support information gathering, analysis, planning, content development, human review, validation, and approval of AI-generated content.

Role Snapshot

Job Title: RQ11639 – UX Designer – Senior

Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: 777 Bay Street, Toronto, Ontario, Canada

Work Arrangement: Onsite – 5 Days per Week

Estimated Start Date: October 1, 2026

Estimated End Date: March 31, 2027

Business Days: 120.00

Extension: Probable after the initial mandate

Hours: 7.25 hours per day

Security Level: No Clearance Required

Description Responsibilities

Design intuitive, accessible, and user-friendly interfaces.

Design AI-assisted workflows that support information gathering, analysis, planning, and content development activities.

Design user experiences that clearly support human review, validation, and approval of AI-generated content.

Create wireframes, mock-ups, prototypes, process flows, and design specifications.

Conduct user research, interviews, workshops, and usability testing.

Translate business requirements into user-centred designs.

Design and test experiences across desktop, tablet, and mobile devices.

Collaborate with product owners,



business analysts, developers, and curriculum experts throughout the project lifecycle.

Gather user feedback and continuously improve designs based on testing and business needs.

Ensure designs meet accessibility standards and support inclusive user experiences.

Create and maintain design documentation, design systems, and reusable UI components.

Elicit, document, and validate business requirements, user needs, and process requirements.

Analyse current and future-state business processes and identify opportunities for improvement.

Develop user stories, use cases, business rules, and functional requirements.

Facilitate workshops and stakeholder sessions to gather requirements and build consensus.

Support requirements traceability and ensure solutions align with business objectives.

Experience And Skill Set Requirements UI/UX and Product Design – 45%

Experience as a UX Designer, UI Designer, Product Designer, or similar role.

Experience designing user interfaces and digital experiences for web-based applications.

Experience creating user journeys, service blueprints, process flows, wireframes, mock-ups, and interactive prototypes.

Experience designing responsive applications for desktop, tablet, and mobile devices.





Experience translating business and user requirements into user-centred designs.

Experience designing intuitive workflows for complex business processes.

Experience applying a product mindset and user-centred delivery approach through discovery, design, validation, release, and continuous improvement.

Experience working collaboratively within Agile product teams to define MVPs, validate assumptions, and support product roadmaps.

Experience developing personas, user groups, journey maps, task flows, and user-needs statements.

Experience designing end-to-end services, including digital and non-digital interactions, notifications, support processes, and exception scenarios.

Experience validating concepts and solutions through prototypes prior to development.

Experience designing AI-assisted user experiences and workflows.

Experience designing interfaces that support human review, validation, and approval of AI-generated content.

Experience designing applications that comply with AODA and WCAG accessibility requirements.

Experience applying the Ontario Design System or similar design standards.

Experience creating and maintaining design systems, patterns, and reusable UI components.

Experience embedding privacy and security by design principles into user experience design.

User Research and Usability Testing – 20%

Experience planning and conducting user research, interviews, workshops, and usability testing.

Experience managing end-to-end research activities, including participant recruitment, testing, analysis, and reporting.

Experience gathering and analysing user feedback and transl

📌 – UX Designer – Senior (Toronto)
🏢 S M Software Solutions
📍 Toronto