Reporting to the Director of Technology Infrastructure & Cloud Services, the Manager, Infrastructure Operations, plays a critical role in directing staff in the planning, development and maintenance of the College's information systems infrastructure, including long range planning and budgeting.

The team, led by this position, is accountable for the design, development, operations and escalated support of all of the College's enterprise and client computing infrastructure.

The Manager provides direct leadership and management of Infrastructure Operations and is accountable for IT service provision, service level management (user experience and usability of services) and project leadership. This includes business relationship management and liaison; IT support, gathering and satisfying customer requirements, and ensuring customer satisfaction and service excellence. He/she is a point of escalation for IT incidents / problems.

The Manager is also responsible for leading/managing staff, budget, projects and asset inventory. He/she represents Infrastructure Operations on the IT Division management team and assists administrative and academic divisions with the use of IT services and with selecting appropriate technology solutions to solve business problems.

What You’ll Be Doing

Lead infrastructure operations across networking, cloud, servers, data centres, storage, and virtualization.

Ensure infrastructure availability, performance, security, scalability, and reliability.

Lead cloud adoption, infrastructure modernization, technology refresh, and automation initiatives.

Manage and develop multidisciplinary infrastructure teams, including staffing, performance, training, and succession planning.





Oversee incident management, disaster recovery, business continuity, backup, and infrastructure risk.

Manage infrastructure budgets, vendors, contracts, SLAs, procurement, and service performance.

Establish operational standards, monitoring, KPIs, and continuous improvement practices.

Partner with IT leadership, cybersecurity, architecture, and business stakeholders on technology strategy and roadmaps.

Evaluate emerging technologies and develop recommendations, business cases, and implementation plans.

Developing unit’s strategic and operational plans and aligning resources to deliver on priorities

Selecting and implementing technologies, systems, processes to deliver support services; Develops departmental policies and procedures

Fostering development of a client service and service management culture. Plays an active role in improving interfaces between business, clients and IT

Employing business analysis and design thinking to bridge gaps between business needs, user needs/experiences and technology or service design

Participating on the CAB (Change Advisory Board) to assess and evaluate IT changes and their benefit to Sheridan community and customers

Conducting post-mortems on IT service incidents and problems for continuous improvement

Performing other projects,



duties and initiatives as assigned

About You You are a

self-directed natural leader

and have a

highly collaborative spirit

which, combined with your keen

interpersonal and communication skills , empowers you to build positive and team-oriented relationships and create and maintain a positive organizational culture.

You have a

client service focus

with an aptitude to make connections, support others, provide excellent

customer service

and might identify as a

community builder .

You enjoy balancing many different tasks, staying

organized

and planning and have the ability to integrate multiple streams of information,

prioritize and track

multiple projects to meet a demanding workload and keep things running smoothly.

You exercise

sound judgement

and your sharp problem solving and conflict resolution skills, along with your ability to invite new ways of thinking, allow you to solve challenges in a creative way to help advance organizational goals.

The successful applicant will also possess the following required qualifications:

Post-secondary degree or diploma in Computer Science, Information Technology, Engineering, or a related discipline.

7+ years of progressive experience in IT infrastructure operations, including leadership responsibilities.

Demonstrated experience leading multidisciplinary teams across networking, cloud, servers, and data centre operations.

Progressive IT leadership experience within a higher education or public sector environment, with an understanding of complex organizational structures, governance, procurement, and stakeholder requirements

📌 Manager, Infrastructure Operations (Oakville)
🏢 Njoyn
📍 Oakville