Position at Resolver

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. The Senior Manager, Consulting is the senior leader responsible for the performance, scalability, and strategic direction of the Professional Services S&I; Division.

Description The Senior Manager, Consulting is the senior leader responsible for the performance, scalability, and strategic direction of the Professional Services S&I; Division. This role leads through people leaders and senior individual contributors, ensuring delivery excellence, strong leadership capability, and alignment to divisional priorities. The Senior Manager plays a key role in shaping and executing divisional strategy, driving customer success, portfolio performance, and commercial outcomes in close partnership with cross-functional stakeholders.

About Resolver: Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row.

What you'll be doing: Leadership & Talent Development (25%)

Build and scale leadership capability across the division.

Lead and develop people leaders and senior individual contributors,



strengthening leadership effectiveness across teams.

Build leadership bench strength and succession readiness.

Set and reinforce clear performance expectations, OKRs, and accountability frameworks.

Oversee performance management, talent development, and career progression.

Foster a high-performance culture grounded in accountability, collaboration, and continuous improvement.

Portfolio Performance & Delivery Excellence (25%)

Owns the health, performance, and continuous improvement of the divisional consulting portfolio.

Oversee portfolio performance, including delivery predictability, risk mitigation, and customer outcomes.

Monitor and act on portfolio-level trends (utilization, margin, delivery effectiveness)

Ensure consistent adoption of delivery standards, methodologies, and quality frameworks across teams.

Identify and address systemic risks and performance gaps at a programmatic level.

Drive improvements in delivery models, efficiency, and scalability.

Leverage customer and delivery insights to enhance overall customer experience and implementation success.

Divisional Strategy & Execution (20%)

Contribute to and operationalize divisional strategy.

Partner with leadership to shape divisional strategy, identifying growth opportunities, delivery gaps and priorities.

Translate strategy into team-level OKRs, priorities,



and execution plans.

Drive alignment and accountability for strategic initiatives across the portfolio.

Use insights from delivery, customers, and performance data to inform strategic recommendations.

Guide prioritization and trade-offs across competing initiatives.

Strategic Partnership & Growth Enablement (20%)

Drive cross-functional alignment and support business growth.

Drive alignment with Sales on divisional growth strategy, including deal shaping, scoping quality, and expansion opportunities.

Influence Product through divisional insights and customer trends to improve product and delivery outcomes.

Partner with CX and Enablement to scale team capability and effectiveness.

Ensure the Services perspective is represented in cross-functional planning and decision-making.

Identify opportunities to improve revenue, margin, and customer value.

Operational Governance & Capacity Strategy (10%)

Ensure scalable and effective operating models across the portfolio.

Establish and maintain governance frameworks for forecasting, resourcing, and performance tracking.

Partner with Operations to define and evolve capacity planning strategy aligned to demand and growth.

Ensure explicit accountability for operational processes across teams and supporting functions.

Monitor forecast accuracy and operational effectiveness at a portfolio-level.

Identify opportunities to improve efficiency, scalability, and operational maturity.

What you will bring:

5-8+ years in Consulting, Professional Services, or Implementation Leadership (SaaS environment)

3-5+ years leading t

📌 Senior Manager, Consulting and Implementation (Toronto)
🏢 Resolver, a Kroll Business
📍 Toronto