Salary Range: $250,000.00 To $270,000.00 Annually

Join us on the journey to help build the world using applied robotics and AI Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicentre of innovation and global expansion. Join our dynamic team as we extend our reach across four continents, blending pioneering welding technology with a profound global impact. It's a captivating time to be part of our journey – here, you'll do more than just work; you'll be an integral part of a movement shaping the tech-driven future.

Role Overview Novarc Technologies is seeking a Chief Operating Officer to lead the company’s operating system through its next phase of scale. As Novarc grows across SWR, NovAI, NovPlan, NovHub, and future AI-powered welding solutions, the COO will be responsible for ensuring the company can execute reliably, profitably, and at increasing complexity.

The COO will oversee Manufacturing, Supply Chain, Customer Operations, IT/IS, Facilities, PMO, and Special Projects . This role is designed for an operator who can translate strategy into execution, build scalable systems, strengthen cross-functional accountability, and reduce operational friction as Novarc expands globally.

The successful candidate will be a hands‑on, systems‑oriented executive with experience scaling complex hardware, automation, robotics, industrial technology, or advanced manufacturing businesses.

Reporting Relationship The COO will report directly to the Chief Executive Officer and serve as a key member of the executive leadership team.





Key Responsibilities Operational Leadership Lead Novarc’s core operating functions, including Manufacturing, Supply Chain, Customer Operations, IT/IS, Facilities, PMO, and Special Projects.

Build the management systems, cadence, dashboards, accountability structures, and decision‑making processes required to support rapid growth.

Translate Novarc’s strategic plan into executable operating plans across departments, with clear priorities, owners, milestones, risks, and KPIs.

Ensure operating functions are aligned with company revenue targets, EBITDA targets, quality objectives, customer commitments, and product roadmap priorities.

Manufacturing and Supply Chain Scale manufacturing capacity to support Novarc’s growth across SWR, NovAI, and future product lines.

Improve manufacturing throughput, quality, cost, predictability, and on‑time delivery.

Strengthen supplier strategy, vendor negotiations, supplier diversification, lead‑time reduction, tariff mitigation, inventory planning, and supply chain risk management.

Lead supplier capacity audits and ensure key suppliers can support Novarc’s multi‑year growth plan.

Drive operational excellence across production planning, assembly, refurbishment, quality, logistics, and customer‑ready delivery.

New Product & Operational Readiness:

Partner closely with Product Management and Engineering on the Current Product Introduction (NPI)



stage‑gate process to ensure manufacturing, supply chain, vendor sourcing, and field service readiness for all new hardware, software, and AI releases.

Customer Operations Oversee customer installation, service, support, training, field operations, and customer success execution.

Ensure Novarc has the field capacity, systems, talent, and processes required to support a growing installed base and increasingly complex product portfolio.

Improve customer response times, support ticket management, installation quality, training effectiveness, and post‑installation experience.

Partner with Sales, Product, and Technology to ensure customer feedback is converted into product improvements, operational readiness, and scalable support models.

PMO and Special Projects Build and lead a disciplined PMO function to ensure strategic projects are prioritized, resourced, tracked, and delivered.

Create consistent project governance across high‑impact initiatives, including cross‑functional operating projects, product launch readiness, facilities expansion, systems implementation, M&A; integration support, compliance projects, and operational transformation.

Ensure executive‑level visibility into project status, dependencies, risks, trade‑offs, and decision points.

Lead special projects assigned by the CEO, particularly where cross‑functional execution, ambiguity, and rapid problem‑solving are required.

IT / Information Systems Oversee IT and information systems to ensure Novarc has secure, scalable, and reliable infrastructure for growth.

Partner with Finance, HR, Operations, Product, and Customer Operations to improve business sys

📌 Chief Operating Officer (Burnaby)
🏢 Novarc Technologies
📍 Burnaby