About Slalom’s Enterprise Capability At the heart of Slalom’s Enterprise Capability is a bold ambition: to design and deliver intelligent, human-centered business applications that empower organizations to serve their customers with acceleration, agility, precision, and purpose.

We partner with leading platforms—Salesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, Workato and more—to build scalable, end-to-end solutions that unify data, streamline operations, and unlock actionable insights. Our work powers everything from smarter CRM experiences and next-gen commerce sites to resilient case management systems and optimized workforce planning.

But we’re not just technologists—we’re strategic enablers. Whether helping a client modernize their infrastructure, integrate mission-critical functions, or activate AI-powered innovation, we connect strategy to execution in ways that drive measurable impact.

Here, you’ll collaborate with curious, courageous people who believe in growth through experimentation, delivering value through partnerships, and building a future where technology works quietly in service of extraordinary outcomes.

Job Title Enterprise - ServiceNow ITOM Architect

– Vacant Role

What You’ll Do

Lead ServiceNow ITOM implementation workshops to deliver technical stories, requirements, and design artifacts

Architect end-to-end ITOM solutions including Discovery, Service Mapping, Service Graph/CMDB, Event Management, Health Log Analytics (HLA), AIOps, Cloud Management, and Observability

Develop comprehensive technical design documents and solution blueprints from complex business requirements





Partner with clients using a future-focused mindset to understand long-term enterprise goals and design ITOM roadmaps that align ServiceNow capabilities to their operational objectives

Lead and participate in design workshops, development, testing, and deployment activities across top enterprise and public sector accounts

Architect CMDB data models, discovery strategies, and CI relationship mapping to support ITSM, ITAM, and broader platform integrations

Ensure quality delivery of ITOM solutions leveraging ServiceNow best practices, platform standards, and proven implementation patterns

Mentor teammates on ITOM platform best practices including discovery configuration, CMDB governance, event correlation, and AIOps capabilities

Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative ITOM content and solution approaches

Contribute to practice development including delivery accelerators, thought leadership, and ITOM-focused client offerings

What You’ll Bring

You are a seasoned ITOM practitioner who thrives in complex enterprise environments and has a track record of delivering transformational ServiceNow ITOM implementations.

5+ years of hands‑on ServiceNow ITOM design and delivery experience, with deep expertise across Discovery, CMDB, CSDM, Event Management, Service Mapping and AIOps/HLA





Proven ability to deliver complex ITOM implementations with multiple stakeholders — recommending and executing solutions that drive exceptional operational outcomes

Passion for leveraging ServiceNow ITOM to transform how organizations monitor, manage, and optimize their IT environments

Ability to communicate and build relationships at all levels of an organization — from technical operators to senior executives — translating complex ITOM concepts for both technical and non‑technical audiences

Robust consultative approach with the ability to scope ITOM engagements, manage client expectations, and deliver on tight schedules with high attention to detail

Experience leading solution design across CMDB health and governance, mid‑server architecture, cloud discovery, and integration with third‑party monitoring tools

Demonstrated ability to act as a relationship manager and trusted advisor to client stakeholders throughout engagement lifecycles

Hands‑on experience delivering AI‑enabled capabilities within ServiceNow, including Now Assist and Agentic AI

Experience using large language models (LLMs) within enterprise platforms to support automation, insights, and user experiences

Ability to design and implement AI‑supported workflows that combine automation, data, and human oversight

Understanding of responsible AI practices, including security, governance, and data quality

Qualifications

Minimum 5 years of ServiceNow ITOM design and development experience

At least 5 full‑lifecycle ServiceNow ITOM implementations in the role of technical lead or architect

Certified System Administrator required and at least one of the following certifications required:

CIS – Discovery

CIS – Service Mapping

📌 Enterprise - ServiceNow ITOM Architect - Toronto, Ontario
🏢 Slalom
📍 Toronto