Director of Operations

Vancouver, BC | Primarily in office

OTE: $160,000 to $200,000 | Base: $120,000 to $150,000

About The Bullpen The Bullpen builds and operates outbound sales development teams for B2B companies.

We have grown revenue by more

200% year over year . Today, we have approximately

30 employees, 30+ active clients

and relationships with multiple Fortune 500 companies and high growth technology companies.

We got here by moving quickly, holding a high standard and figuring things out as we grew.

That got us to this stage. We are trying to get to the next one.

We are hiring a

Director of Operations

to build the operating system required to scale The Bullpen toward

60 to 90 employees and another location

without losing our speed, standards or culture.

This is not a project coordination role. It is also not a mandate to take over the daily responsibilities of our existing managers.

Our managers will continue to lead and coach their teams. Your job is to

build the structure around them, create visibility across the company and hold the operation accountable for results.

You will report directly to the

Founder and CEO.

What You Will Own

Build and run the company's

weekly and monthly operating cadence

across client delivery, client success, hiring, capacity and leadership.

Turn company priorities into transparent owners, deadlines, scorecards and follow through.

Create one reliable view of

client health, rep performance, delivery risk, capacity and forecast.

Build and maintain scorecards that give leadership clear visibility into which reps,



teams and managers are performing and where intervention is required.

Standardize the critical workflows including

client onboarding, campaign launch, reporting, escalation, performance management and account recovery.

Develop

BDR Managers, Team Leads and other leaders , including managers who are relatively new to leadership, while holding them accountable for outcomes.

Bring structure and accountability to

client success and delivery , ensuring issues are identified and addressed before they become larger problems.

Build workforce and account capacity plans tied to launches, productivity, attrition and growth.

Partner closely with

Finance and the CEO

to build scalable, repeatable processes, protect gross margin, improve operating leverage and make better resourcing decisions.

Build the operating playbook for the next location and move routine decisions out of the CEO's hands.

Help establish the infrastructure required to prevent the business from repeatedly hitting a growth ceiling, reaching 30 to 35 employees and then losing momentum.

What Success Looks Like Within Your First 90 Days

A single weekly operating scorecard is live, trusted and used by every functional leader.

Leadership ownership and decision rights are documented and routine issues are resolved at the right level.





Every at risk client or delivery issue has a named owner, next action and recovery plan.

A rolling

90 day capacity and hiring forecast

is in place before staffing becomes an emergency.

Core onboarding, launch, escalation and performance management workflows are documented and consistently followed.

Clear visibility exists into

rep performance, manager performance, client health, capacity and delivery risk.

Within Your First 12 Months

Delivery, client retention, workforce capacity and manager performance are improving against agreed quarterly targets.

Managers run the operating cadence, solve problems earlier and require materially less CEO intervention.

Client launches and critical hires are supported by clear capacity, ownership and readiness plans.

The business has better margin visibility and makes resourcing decisions using consistent unit economics.

Scalable, repeatable operating processes are established across the company and in partnership with Finance.

The Bullpen has a tested playbook to scale toward

60 to 90 employees and open its next location

without lowering standards.

What We Are Looking ForYou Must Have

7+ years

in operations, service delivery or a related operating role, including at least

3 years leading or developing managers.

Experience

managing and developing new managers , including people who are themselves relatively new to leadership.

Evidence that you helped a

small, people intensive business scale through a meaningful growth stage , ideally taking a company from an early stage team to

📌 Director Of Operations (Vancouver)
🏢 The Bullpen
📍 Vancouver