Manages and provides technical input to the day-to-day execution of delivery teams who are implementing technology solutions to address Metrolinx business needs. The Technical Solution Manager also validates Service Provider outputs and manages incremental releases to ensure business stakeholder outcomes are realized and works closely with the I⁢ Architecture team to ensure application solutions are aligned with the overall technical roadmap.

KEY CONTRIBUTIONS Functional/Technical Leadership/Management Supports the definition of the I⁢ team's yearly operating plan and performance objectives to monitor for quality and excellent delivery of services;

Manages I⁢ teams towards successful technical delivery, release, governance and validation of outcomes for assigned I⁢ applications ;

Delivers expertise, advice and direction to I⁢ team and Service Provider resources responsible for the delivery of related projects and services across the portfolio;

Collaborate with Enterprise Architecture teams to supports the development of the I⁢ technology roadmap

Application Validation/Roadmaps In consultation with Enterprise Architectural, translates overall decision records into application level solutions to deliver business needs

For I⁢'s most complex initiatives, confirms solution designs and tracks progress through development, resolving problems, managing changes, in collaboration with stakeholders and I⁢ team , and addresses business expectations in the event of development issues;

Collaborates with Delivery team to translate 12 – 18 month roadmaps into shorter initiatives (i.e. 3 month delivery plans with 4 week sprints);

Leverages technical expertise to validate that I⁢ solutions meet and/or exceed business expectations;





Solution Delivery and Release/Issue Management Supports quarterly production releases by providing Provides inputs to the delivery schedule and provides oversight to solution maturity through execution of the plan (i.e. from technical requirements to successful release) and makes corrections as needed;

Provides oversight to confirm alignment with technical design at key checkpoints during the delivery process and assumes the required responsibility for artifact development, attendance at governance mechanism and measurement of key metrics;

Effective Date - March 2025

Validates and confirms that the solution design, configuration / development artifacts and quality control results meet the expectations of I⁢ stakeholders and business users who use the product;

In partnership with Enterprise Architecture, identifies and manages the integration points between solutions within various applications and interfaces.

Provides input into and maintains I⁢ and Vendor Performance KPIs

Provides expert input to support maintenance and continuous improvement of I⁢'s Delivery Methodology;

Risk Management Proactively manages risks pertaining to product project delivery and release management for Metrolinx (e.g. reduce the likelihood and impact of customer, transit and operational system risks and issues);

Identifies,



assesses and communicates technical delivery risks and contributes to product project delivery and release management and planning;

Service Provider Relationship Management Supports managing the relationship with Service Providers, which includes reviewing the most complex Provider statements of work, proposals, and providing input to the I⁢ Commercial Office for Value for Money analysis and Service Provider performance reviews;

Provides guidance and support to Service Provider teams and confirm they are equipped to deliver successfully, including pointing Service Providers to the appropriate standards, reference material, and technical validation resources within I⁢ and business units;

Foundational Technology & Infrastructure Engineering Designs and builds foundational technology and infrastructure solutions at scale (e.g. SaaS, public and private managed cloud solutions virtualization, network, storage, compute, hybrid,);

Integrates and enables product application monitoring, automation and orchestration in solutions;

Collaborates with I⁢ teams and stakeholders to perform system capacity, performance, availability and health management to meet business needs;

Customer/Stakeholder Collaborates with stakeholders across I⁢ to support the successful planning and delivery of products projects and confirm product outcomes final solution meet I⁢ standards and policies;

Liaises with all stakeholders and I⁢ teams to confirm product technical designs, track progress through development, resolve problems, manage changes and address business expectations in the event of development issues;

Provides input to and identifies dependencies in the technology roa

📌 Solutions Designer (Toronto)
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