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What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary:

The Lead, Enterprise IT VMO supports McKesson's managed services and strategic technology supplier contract ecosystem. This role executes and matures vendor governance and accountability across managed services providers (MSPs) and strategic vendors, and is responsible for supplier performance, commercial and contract management, risk management, financial management, compliance, relationship management, and service optimization.

What You'll Do Vendor Management & Governance

Execute and support enterprise-wide vendor management and governance frameworks for MSPs and strategic technology suppliers, including performance management, compliance, risk mitigation, and contract adherence.

Manage key supplier relationships, serving as a primary point of contact for supplier performance, issue escalation, and day-to-day engagement.

Support post-contract commercial management activities including cost optimization, value realization, vendor negotiations, performance management, and portfolio rationalization.

Ensure adherence to McKesson vendor management policies, standards,



and regulatory requirements across all managed services and supplier engagements.

Manage the Contractual Change Control process, ensuring all Change Notices are commercially validated, competitively priced, and aligned with the Master Service Agreement.

Conduct forensic audits of vendor invoices against contractual rate cards, terms, and resource baseline models (RU/ARU) to identify overbilling, volume variances, and value-for-money gaps.

Support the end-to-end enterprise governance framework, including contractual governance meetings/committees and Quarterly Business Reviews (QBRs) for strategic technology partners.

Drive rigor in the post-governance cycle by ensuring all actions, issues, innovation commitments, and escalations are tracked to resolution, holding both internal stakeholders and vendors accountable.

Service Performance & Operational Excellence

Support an enterprise approach to service performance by tracking metrics, governance activities, and performance insights that improve stability, delivery quality, and customer outcomes.

Lead performance analysis, gap assessments, and prospect identification across critical MT processes; support change implementation to strengthen scalability and resilience.

Support the maturation of the enterprise Service Delivery Model, collaborating with Service Delivery Managers to ensure consistent execution and accountability.





Champion a culture of continuous improvement, operational rigor, and performance transparency across the team and with vendor partners.

Platform & Process Governance

Support the ongoing development and evolution of tools and platforms that govern McKesson's MSP and supplier relationships, ensuring alignment with enterprise governance and performance objectives.

Contribute to governance of MT ITSM and non-ITSM processes, ensuring integration with service delivery, vendor performance, and organizational priorities.

Collaborate with cross-functional partners to align processes, data, and tools that enable end-to-end service visibility and informed decision-making.

Leadership & Stakeholder Engagement

Build credibility with Senior Director-level and VP-level stakeholders by providing data-driven insights on supplier performance, service quality, and operational risk.

Monitor vendor landscape and market trends to support technology strategy recommendations that drive enterprise value.

Ensure alignment of team goals and operating plans with McKesson's business strategy and enterprise priorities.

Partner closely with the Sourcing & Procurement (S&P;) organization to support seamless transitions from contract execution to steady-state operational management.

Serve as an operational feedback loop for S&P;, providing insights on vendor performance, service quality, and contractual pain points to inform future renewals and category strategies.

Scope & Impact

Operational accountability for strategic supplier performance, commercial terms, managed services delivery, and service governance across McKesson Technology.<

📌 Lead, Enterprise IT VMO (Mississauga)
🏢 McKesson
📍 Mississauga