# Senior Project/Program Manager – ServiceNow Event Management (CAD Based)ApplyJob#: 3055544

Job Description
Senior Project/Program– ServiceNow Event ManagementRole snapshotTitleSenior Project Manager / Program Manager – ServiceNow Event Management (AIOps)ClientFortune 50 healthcare enterpriseEngagementContract, client-side leadership roleCapacity100%, full time dedicatedLocationRemote (US or Canada)StartImmediate – speed to start is the priorityDurationLong-term; multi-phase programAbout the opportunityOur client is bringing IT event management onto ServiceNow to unlock its AIOps and automation roadmap. Today, event correlation runs on a third-party AIOps platform operated by a managed service provider, and it is integrated with 100+ monitoring tools, systems and downstream processes. Executive leadership has directed the team to implement ServiceNow Event Management directly. This role is the client's representative: you will define what needs to be true to get there, then drive it. The first phase is discovery and planning — scope, sequencing, ownership and the path to untangle the existing platform. Later phases cover migration, implementation and AIOps enablement.

Key responsibilities
* Serve as the client-side program lead for the move to ServiceNow Event Management, representing the client's interests with ServiceNow, the managed service provider and internal teams.
* Lead discovery of the current event management landscape: monitoring sources, integrations, correlation rules, alert routing and downstream dependencies.




* Define what needs to be true to transition: scope, prerequisites, risks, and a decision-ready recommendation for leadership.
* Build the phased roadmap and order of execution, including how to decouple from the incumbent third-party AIOps platform without disrupting operations.
* Establish clear ownership across workstreams — who does what among internal teams, ServiceNow, the managed service provider and any implementation partner.
* Assess dependencies on CMDB health, Discovery and Service Mapping, since event correlation relies on them.
* Run program governance: plans, RAID logs, status reporting, and regular updates to an executive AIOps steering committee.
* Navigate contractual and commercial boundaries with the incumbent provider, partnering with vendor management and procurement.
* Drive cutover and transition planning, including parallel runs, rollback and operational readiness.
* Align the program to the broader AIOps vision, including future Now Assist and automation use cases.Required qualifications* 10+ years in IT project or program management, with 5+ years leading enterprise ServiceNow programs.
* Hands-on program leadership of ServiceNow ITOM, including Event Management,



Discovery, Service Mapping and CMDB.
* Experience migrating from or consolidating third-party event management, monitoring or AIOps tools onto ServiceNow.
* Track record managing complex integration landscapes with many monitoring sources and downstream systems.
* Experience representing the client side in a multi-vendor environment, including managed service providers and outsourced operations.
* Comfort presenting to executive steering committees and turning ambiguity into a clear, decision-ready plan.
* Fortune 500 or similarly complex enterprise experience.
* Available to start immediately at 100% capacity.Preferred qualifications* ServiceNow Now Assist or GenAI program experience.
* Exposure to AIOps platforms and alert correlation, noise reduction and auto-remediation use cases.
* Healthcare, life sciences or other regulated-industry experience.
* ServiceNow certifications (CSA, CIS-Event Management, CIS-Discovery or similar) and PMP, PgMP or SAFe.
* Experience with ServiceNow Integration Hub and connectors for common monitoring tools.What success looks like1. First 30 days: stakeholders, current-state event landscape and integration inventory mapped; key gaps and risks surfaced.2. First 60 days: scope, prerequisites and ownership model defined; phased roadmap and decoupling approach drafted.3. First 90 days: recommendation presented to the steering committee; implementation plan, resourcing and governance approved and underway.

📌 Senior Project/Program Manager – ServiceNow Event Management (Mississauga)
🏢 Apex Systems
📍 Mississauga