Questrade Financial Group seeks a highly skilled Senior Client Support Specialist focused on digital derivatives and assets. Utilize your expertise to resolve client inquiries in a hybrid environment. You will act as the technical authority for advanced market instruments while ensuring smooth operations in trade execution and asset custody. With a strong background in crypto or fintech operations, you'll enhance the client experience by ensuring first contact resolution.

Key Responsibilities
• Act as a high-tier point of contact for complex inquiries
• Investigate trade execution and pricing anomalies
• Manage reconciliations between core and third-party reports
• Analyze blockchain data for effective troubleshooting
• Contribute to risk compliance and process improvement

Requirements:
• Minimum 1-2 years in fintech or regulated trading roles
• Degree or diploma in relevant fields like IT or Finance
• Understanding of derivative mechanics and market dynamics
• Comfortable with financial SaaS environments and dashboards
• Robust attention to detail and composure under stress Empower clients by using your deep knowledge at Questrade Financial Group.

📌 Expert Support Specialist (Toronto)
🏢 Questrade Financial Group
📍 Toronto