Excel in customer service with OTIP Group of Companies as a Customer Service Representative. This hybrid role emphasizes problem-solving, stakeholder communication, and effective complaint resolution while maintaining high service standards.

In this position, you'll engage directly with customers, address inquiries, and process insurance transactions efficiently. A robust background in personal lines and excellent communication skills are vital. You will also help to coach peers on market guidelines and enhance overall service quality for clients.

Key Responsibilities:

- Directly respond to telephone and written inquiries
- Resolve member and client service issues promptly
- Maintain logs and documents for insurance transactions
- Complete endorsement and cancellation processes seamlessly
- Assist team members with guidance on market availability

Requirements:

- AIC license required (level one)
- Three years' experience in property and automobile insurance
- Excellent problem-solving and communication skills
- Intermediate proficiency in Microsoft Office Suite
- Ability to communicate in French is an asset

Bring your communication excellence and problem-solving abilities to elevate OTIP's service standards.

📌 Customer Service Representative (Thorsby)
🏢 OTIP Group of Companies (OTIP, Orbit, Curo)
📍 Thorsby