We are seeking a detail-oriented, proactive, and efficient Operations Support Specialist to join a high-performing operations team supporting enterprise-wide account transfer activities. In this role, you will play a critical part during peak volume season by managing daily end-to-end transfers across retail accounts, registered plans, and digital wallets.

This position offers hands‐on operational experience in a fast‐paced banking environment, strong management support, and direct opportunities to identify procedural gaps and contribute to process improvement initiatives.

Location: Toronto, ON (Hybrid – 4 days onsite: Monday to Thursday)

Position Type: 6-Month Contract (Extension and Permanent Conversion Possible)

Schedule: Monday – Friday, 8:30 AM – 5:00 PM (Overtime available as needed)

Number of Positions: 3

Pay Rate $28

Advantages

- Enterprise Exposure: Gain comprehensive, hands‐on exposure to broad operations and cross‐functional financial transfer mechanisms across a major financial institution.
- Career Growth: Excellent "foot-in-the-door" contract opportunity with potential for extension or permanent placement based on business demand and performance.
- Process Improvement Experience: Direct involvement in identifying operational gaps and working on active continuous improvement projects.
- Supportive Culture: Work within an engaging, 12‐member high‐performing team with robust initial training (4 weeks of hands‐on training) and robust management guidance.
- Convenient Location: Central corporate location in downtown Toronto (Bloor St. West) close to transit hubs.

Responsibilities

Operations & Account Processing

- Review and process daily transfer requests between retail accounts, registered plans (TFSAs,



RSPs, FHSAs, RIFs), and digital wallets, ensuring complete accuracy and strict adherence to established SLAs.
- Audit incoming transfer documentation to ensure all paperwork is in good order and complies with internal guidelines and industry regulations.
- Identify document deficiencies or operational roadblocks, working proactively with internal and external partners to amend issues prior to processing.
- Utilize advanced Microsoft Excel functions (including macros) and internal applications to process high‐volume, repetitive data efficiently.

Escalations & Stakeholder Communication

- Act as a primary liaison between internal partners (90%) and external parties (10%) to handle follow‐ups, resolve escalations, and communicate status updates on processing requests.
- Investigate non‐standard or high‐risk activities and elevate complex operational issues to senior management or specialized support teams as appropriate.
- Maintain strict confidentiality when handling sensitive customer financial data and adhere strictly to enterprise regulatory frameworks (e.g., AML, Business Continuity).

Process Improvement & Team Collaboration

- Participate in daily 30‐minute team huddles to review workload allocation, priority desks, and operational updates.
- Identify pain points, procedural gaps,



and operational bottlenecks within daily workflows and offer suggestions to improve service quality and delivery.
- Support ongoing business initiatives and special projects aimed at strengthening operating models and elevating service quality.

Qualifications

- Education: Post‐secondary degree or diploma in Finance, Accounting, Business Administration, or a related field.
- Experience: 5–7 years of overall professional experience, with a strong background in financial services, banking operations, or accounting environments.
- Banking Knowledge: Familiarity with Canadian retail banking products and registered plans (e.g., TFSAs, RSPs, FHSAs, RIFs).
- Technical Proficiency: Strong command of Microsoft Office applications, with intermediate-to-advanced proficiency in Microsoft Excel (experience leveraging macros is highly preferred). Comfort navigating computer applications quickly using keyboard shortcuts.
- Communication Skills: Excellent written and verbal communication skills required for clear, professional email correspondence and cross‐departmental coordination.
- Analytical & Detail Focus: Proven ability to process high‐volume, repetitive tasks accurately with exceptional attention to detail, strong critical thinking, and mathematical skills.
- Time Management: Highly organized, self‐motivated, and capable of prioritizing individual workloads to consistently meet tight deadlines in a fast‐paced setting.

Nice-to-Have Skills

- At least 1 year of direct trade processing or back‐office banking operational experience.
- Understanding of cash and treasury products (e.g., money market, foreign exchange spots/forwards, loans, deposits).

Randst

📌 Operations Officer (Toronto)
🏢 randstad canada
📍 Toronto