Elevate your career with DECIEM as a Customer Experience Associate Manager. This hybrid role combines logistics management and customer service, ensuring seamless order fulfillment for B2B clients.

As a Customer Experience Associate Manager, you will oversee the entire order-to-cash process, managing logistics, customer interactions, and cross-functional coordination for optimal performance. You will ensure order accuracy, manage fill rate metrics, and work closely with teams across Sales, Logistics, and Finance. Join a rapidly growing brand known for innovation.

Key Responsibilities:

- Manage the full order lifecycle from receipt to delivery
- Ensure accuracy in customer order processing and invoicing
- Communicate proactively with B2B customers on order status
- Collaborate with warehouse teams for timely shipments
- Drive continuous improvement initiatives for customer satisfaction

Requirements:

- 2+ years in supply chain or logistics management
- Robust problem-solving skills and detail orientation
- Excellent communication abilities with diverse teams
- Ability to thrive under tight deadlines
- Experience in a beauty brand is preferred

Become a pivotal part of DECIEM's mission to innovate beauty solutions.

📌 Customer Experience Associate Manager DECIEM (Toronto)
🏢 DECIEM | THE ABNORMAL BEAUTY
📍 Toronto