Description

Job Purpose:

The Senior Proposal Writer is responsible for leading the development of high-impact, client-facing proposals that support revenue growth. This role partners closely with Sales, Solution Architects, and Leadership to shape win strategies, craft compelling narratives, and deliver compliant, high-quality RFP/RFI responses that differentiate CallTower in the CX, CCaaS, AI and UCaaS market.

Duties:

In the context of tenders, the Senior Proposal Writer is responsible for coordinating key activities related to the process. Their responsibilities include:

Proposal Strategy & Development

- Lead end-to-end RFP/RFI responses, including strategy, messaging, and positioning
- Develop win themes and value propositions aligned to client needs and competitive landscape
- Translate technical solutions into transparent, compelling business narratives

Cross-Functional Leadership

- Partner with Sales, Pre-Sales, Product, Legal, and Delivery teams to shape responses




- Facilitate proposal strategy sessions and stakeholder alignment to meet response deadlines

Process & Content Optimization

- Maintain and evolve reusable content library and templates
- Drive continuous improvement of proposal processes and tools (including AI-enabled capabilities)
- Oversee and manage the response process, including procurement portals, communications with customer procurement teams, and bid coordination.

Risk & Compliance

- Ensure all proposals align with contractual, legal, and compliance standards
- Identify and mitigate commercial and contractual risks
- Communicate with federal, state, and provincial bodies to request compliance documents
- Review contract clauses and verify the conformity of proposals

The Senior Proposal Writer will also partake in managing contractual documents for the Company (scope of work, change requests, hours of

📌 Senior Proposal Writer (Toronto)
🏢 CallTower
📍 Toronto