Drive IT infrastructure excellence as the Monitoring & Event Management Lead at Service Now. This senior position is focused on enhancing system performance and overseeing event management initiatives across the enterprise.You will lead efforts in implementing and optimizing Service Now’s monitoring capabilities. Your influence will shape strategies while managing stakeholder relationships to meet the organization’s evolving IT demands, ensuring a seamless modernization journey.Key Responsibilities:
• Lead the IT infrastructure monitoring & event management team
• Manage the transition from existing tools to Service Now solutions
• Integrate third-party monitoring tools with Service Now effectively
• Develop monitoring dashboards and reports for insights
• Oversee team supervision, coaching, and performance evaluationsRequirements:
• Significant experience in IT infrastructure event management
• Expertise in Service Now Event Management configuration
• Knowledge in integrating APIs and external tools
• Mandatory Service Now certification in relevant areas
• Leadership experience in managing technical teams

📌 It monitoring (Toronto)
🏢 Tundra Technical Solutions
📍 Toronto