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Customer Connections Associate

Posting Date: Oct 13, 2026

Location: Toronto, ON, CA

Expected Salary Range: $80487 - $ Annually

Target Variable Performance Pay: 8%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate's experience, education, training, and alignment with the role's requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Manager of Customer Connections, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated connections projects.



The incumbent will participate in departmental or divisional projects to enhance the customer experience for customer-initiated connections projects from intake to closure. The associate will work with internal stakeholders to build and foster relationships to proactively and reactively support and improve the customer connections customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

- Provide day-to-day support to customers for end-to-end intake process from technical triage, pre-design estimation processes, project distribution to various design stakeholders and project close - out
- Through a "one - window" approach, prepare initiation protocols such as customer intake package, assesses technical requirements for assigned individual customer projects.
- Prepare pre-design package for design estimation and summarize professionally formatted documents and reports that maintain timely and quality data for customer

📌 Customer Connections Associate (Toronto)
🏢 Toronto Hydro
📍 Toronto