The Business Analyst supports Treasury system implementations, enhancements, ERP onboarding, process automation, testing, and production support. The role gathers and documents requirements, analyzes processes and data, supports testing and issue resolution, and works with business and technology teams to deliver reliable solutions.
Position

Responsibilities:
Provide Business Systems Analysis function by working closely with Global Treasury Cash Operations and technology teams to support process re-engineering, automation, data transformation, system enhancements, configuration, testing, implementation, and production support. Define and refine business requirements and technical specifications to deliver effective technology-enabled solutions that meet business needs.
Closely work with the technology teams to explain and clarify the technical specifications and rationale to help create solutions that would meet business needs.
Proactively identify, plan and execute automation opportunities leveraging Gen AI, Agentic AI and other low code tools (Power platform, Alteryx etc.)Act as SME and Consultant to Treasury Operations and BU teams to identify opportunities to address business issues and alignment with Treasury strategiesCommunicate effectively to all levels of the management to report project status and critical issues requiring their attentionCreate and maintain thorough and accurate project documentation (including functional and technical design specifications) according to the project management methodologiesLead testing by preparing required test plans/matrices and executing functional and system integration testing of the applicationProject manage small to medium initiatives (as required)



according to the established project management methodologiesSupport ad-hoc analysis to identify root cause of production problems and develop timely solutionsSteady state maintenance and enhancement of existing production tools / processesInteract professionally with clients and business areas to provide a high quality of service.
Required

Qualifications:
Minimum 3 years of professional experience supporting business systems analysis function involving process re-engineering, transformation, and automationHands-on experience working with technology teams for developing system solutionsExposure to and/or working knowledge of Gen AI and Agentic AI based solutionsExperience with citizen developer tools like Power Apps, Power BI, or AlteryxSound exposure to working with EDL and creating reporting dashboardsCapability to independently learn new systems / technologyExceptional analytical, diagnostic, and problem-solving skillsAble to translate issues and problems into effective business solutionsAbility to lead in a dynamic, fast-changing environmentAptitude to work under tight deadlines, handle multiple tasks and manage ambiguityStrong organizational skills (ability to prioritize and work on multiple tasks with competing priorities)Comfortable analyzing and organizing large volumes of dataWhat can

we offer
you?A market-competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.




Flexible work policies and robust work-life balance.
Professional development and leadership opportunities.
The role being advertised is an existing vacancy.
About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more

about us
, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .
Referenced Salary LocationCAN, Ontario,

📌 Business Analyst (Toronto)
🏢 Manulife/John Hancock
📍 Toronto