Learning & Development Specialist
- Full time Indwell Housing Services The People and Culture Team Hamilton, Ontario

Salary:
$57,630-$66,504 Closing Date for Applications: October 27, 2026 Position: As the Learning Specialist, you will be responsible for training development, coordination and administration. Reporting to the People Development Manager and part of the People and Culture team, the Learning Specialist works with staff, supervisors, trainers and training providers on the development and delivery of high-quality learning solutions using adult learning evidence based practices. Working collaboratively with internal subject matter experts, the incumbent will provide onboarding support and address knowledge gaps for performance and effectiveness. Success in this role requires strong organizational, communication, collaboration, facilitation, and troubleshooting skills along with a commitment to continuous learning and professional development. They will also be involved in providing support to our Health & Safety and Policy programs. About Indwell: For over 50 years, founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable, high-quality, efficient housing communities with supportive programs to over 1,450 tenants. Learn more at: www.indwell.ca. What matters to you? You are passionate about the development of people. You value a role that allows you to work in a fast-paced environment, coordinating with multiple stakeholders while also being able to work with precision and accuracy. You care about supporting a mission that addresses poverty, housing instability, and community wellbeing.



You want to work in an environment where your analytical mindset, curiosity, collaborative spirit and commitment to excellence are both expected and celebrated. You thrive in a workplace that is grounded in the values of DIGNITY, LOVE, and HOPE. You seek a team that embraces diversity, equity, and inclusion—where you are respected, supported, and seen as a leader in your domain. Hours of Work: 40 hours per week, Monday to Friday primarily based out of the Hamilton Resource Centre at 1430 Main St. East, Hamilton, Ontario. WHAT YOU WILL BE DOING: Training Design & Development
- Provide oversight on instructional content using adult learning principles and design standards while ensuring accuracy, consistency, and alignment with organizational priorities
- Design learning materials and training solutions for defined needs under general guidance
- Develop supporting materials for remote and classroom learning programs, including lesson plans, facilitator guides, learner materials, practical exercises, and engaging activities
- Create and coach subject matter experts (SME’s) in professional instructional materials for self-paced learning, including e-learning, videos, training scripts, quizzes, and job aids using eLearning modules using Articulate 360 or other authoring tools
- Develop learning exercises, simulations, test cases, and assessments that reinforce key concepts and support skill development through practical application




- Contributes to annual planning, budgeting, and prioritization across the learning portfolio
- Establishes clear success measures and uses learning analytics to assess effectiveness, learner engagement, knowledge transfer, and impact
- Actively collect learner feedback and training metrics to identify gaps and opportunities for improvement
- Creates scalable development pathways for employees, leaders, and teams
- Maintains strong external awareness of emerging trends in learning, leadership development, technology-enabled learning, and capability building Training Coordination
- Deliver standard training courses, maintain training records, and conduct post-session reviews with stakeholders to improve learning effectiveness and streamline training delivery
- Coordinate logistics for learning events and prepare training resources
- Scheduling and coordinating mandatory training across the Indwell Family of Companies
- Liaising with training providers, vendors and venues to book training sessions
- Tracking employee training participation and certifications
- Managing Dayforce Learning
- Learning Management System including user enrolment, data tracking and reporting Compliance & Safety Training
- Ensure all required safety, regulatory, and compliance training is delivered and tracked in accordance with legal requirements, by collaborating with our Health & Safety team Policy & Procedure Support
- Providing administrative support in policy & procedure development process and the delivery of those policies through awareness and training Staff Development
- Responsible to manage and develop staff development program
- Offer staff support through coaching staff and faci

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