Salary Range: $45,000.00 To $50,000.00 Annually

Position Title: Quality and Service Specialist
Department: Cleaning Operations
Reports To: Manager, Cleaning Operations

About the role

You saw "Quality and Service Specialist" and pictured someone walking around with a checklist, ticking boxes. Half right. The checklist is the easy part. The job is catching the problem before the client does, fixing it, and making sure it doesn't happen again.

This role leads Cleaning Leads and Cleaning Supervisors across your assigned portfolio. You own quality, you own labor cost, you own the vendor relationships, and you're the one who talks to the client when something needs to be said. If the standard isn't being hit, that's on you to fix, not just flag.

Why this role

A massive opportunity for your career. You lead people from day one. Cleaning Leads and Supervisors report to you, and you get real ownership over how your portfolio performs, quality, cost, and client satisfaction all in your hands.

An amazing company to work for. Impact has been in this business for over 70 years. Our employee NPS sits at +52. Our turnover runs near 30% against an industry average near 300%. We're family-owned, no outside capital, nobody above us telling us how to treat our people.

A people-first organization. We hire for character over credentials. We invest in developing the people who work here, and we notice when someone's doing the job right.

Meet Impact

Impact Cleaning Services has spent 70+ years building trust by doing the work right and treating clients like partners, not line items. We've grown from an 8-figure business to a 9-figure business,



and we did it without losing what made us good in the first place.

This role exists because quality doesn't maintain itself. As our portfolio grows, we need people on the ground who catch problems early, coach the teams doing the work, and keep every account running the way it's supposed to.

The opportunity

You'll own quality assurance and service delivery across your assigned accounts. You'll lead the Cleaning Leads and Supervisors who report to you, run the inspections, manage the budgets, and be the person clients trust when something needs fixing. This is a hands-on leadership role, you're in the field, not behind a desk.

What we offer you

- The market. Commercial cleaning is a massive, steady industry, and quality leadership is where you build the skills that carry into bigger operations roles.
- Real leadership, right away. You manage people and portfolios from day one, not years in.
- Comp that rewards performance. Base salary of $40,000–$50,000, plus a 5% bonus tied to a blend of QA and inspection scores, labor cost to budget, client satisfaction, and a company performance modifier. Car allowance and health advantages included.
- Career growth. We build our next Cleaning Operations Managers from inside. This role is where that path starts.
- Investment in you. Real coaching,



real feedback, a company that wants you developing, not just executing.

What we expect from you

- Monitor job site productivity across your assigned accounts. Keep scope, service standards, and labor cost on track.
- Manage supply par levels. Order what's needed, when it's needed, within policy.
- Support inventory counts for equipment and supplies.
- Find the cost savings that don't touch quality.
- Manage supplies, and operational costs to budget.
- Run regular job site visits and inspections. Know the state of your accounts firsthand.
- Manage vendors and preferred partners. Hold them to the same standard you hold your own team to.
- Talk to account stakeholders directly and resolve service issues fast, not eventually.
- Catch potential problems before they become client complaints. Escalate what needs escalating.
- Keep documents, forms, schedules, and memos current and accurate.
- Make sure your team is in uniform and presentable on every shift.
- Complete a Workplace Inspection Checklist for each account, every month.
- Manage employee performance to keep quality and productivity where they need to be.
- Run site-specific training, WHMIS, AODA, Health and Safety, and keep it current.
- Coach and mentor your site staff regularly, not just when something goes wrong.

Results we expect (year one)

- QA and inspection scores consistently at or above standard.
- Client satisfaction held steady or improved on every account you manage.
- Monthly Workplace Inspection Checklists completed on time, every time.
- Service issues resolved q

📌 Quality and Service Specialist (Canada)
🏢 Impact Cleaning Services
📍 Canada