Remote CX Ops Lead (Montreal)

Remote CX Ops Lead (Montreal)

22 Oct
|
Lever
|
Montreal

22 Oct

Lever

Montreal

Lever, Inc. is seeking a CX Operations Manager to design and own the knowledge base, onboarding, and continuous education for support agents. You will optimize workflows, partner with QA and BPO teams, and drive self-service improvements across multiple time zones in a fully remote setup.

The role emphasizes data-driven CX improvements, collaboration with AI initiatives, and a proactive approach to policies and escalations. Canada-based, remote, with robust ownership expectations.

📌 Remote CX Ops Lead (Montreal)
🏢 Lever
📍 Montreal

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