- You want to work at a company that is building impactful, relevant technology. Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It's more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.
- You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.
- You want to work with a product customers love. People rave about what we've built. Our customers are smart, aspirational, and highly technical. It pays to get the details right.
- You want regular opportunities for learning and growth. With ongoing feedback from leadership, you'll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you're prepared to have a outstanding work experience. We also have programs designed to help you take the next steps you want for your career.
- You want the flexibility to manage your work, your way. We're a fully distributed team and we're prepared to continue to support working from home (or the space you choose). We trust you to get the job done where you feel most comfortable and effective.

Why should you consider joining Auvik?

- You want to work at a company that is building impactful, relevant technology. Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk.



It's more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.
- You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.
- You want to work with a product customers love. People rave about what we've built. Our customers are smart, aspirational, and highly technical. It pays to get the details right.
- You want regular opportunities for learning and growth. With ongoing feedback from leadership, you'll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you're prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.
- You want the flexibility to manage your work, your way. We're a fully distributed team and we're prepared to continue to support working from home (or the space you choose). We trust you to get the job done where you feel most comfortable and effective.

What's this role about?

As the Manager, Knowledge & Enablement, you will own the Knowledge & Enablement function for Auvik's Global Support organization.



You will determine the strategy, set priorities, define the approach, and be accountable for outcomes: self-service effectiveness, knowledge adoption, agent effectiveness, and support efficiency.

This is a player-coach role. With a Content Strategist reporting to you, you will set the direction for the function while staying deeply hands-on in execution. You will build and maintain the systems, content, and processes that ensure our customers and support agents have the right information at the right time, and you will measure whether it's working.

You bring deep experience in technical writing and content operations, and you use AI tools daily to move faster without sacrificing quality. You've built documentation and enablement programs before, and you know how to connect content work to real business outcomes. You will partner closely with Product, Engineering, Support Leadership, and other customer-facing teams to ensure Knowledge & Enablement is a strategic function that drives measurable improvements across Global Support.

What will I be doing?

- Own the Knowledge & Enablement function for Global Support, including internal knowledge resources, external documentation, self-serve pathways, and agent enablement content.
- Determine the strategy and approach for the function. Define what we build, how we prioritize, and how we measure success.
- Establish a content and enablement roadmap informed by customer needs, support data, product releases, and business priorities. Communicate that roadmap to stakeholders and keep it current.
- Be accountable for function-level outcomes, including self-service effectiveness (deflection, resolution

📌 Manager, Knowledge (Montreal)
🏢 Auvik Networks
📍 Montreal