As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.
About Covenant House VancouverSince 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.
Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.
While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.
We will provide more information on vicarious trauma during recruiting and on-boarding,



to help you decide if Covenant House is the place for you.
The Impact the Philanthropy Associate, Donor Services can make:At Covenant House Vancouver, our donors are essential partners in our mission to support youth experiencing homelessness. The Philanthropy Associate, Donor Services plays a vital role in ensuring each donor feels appreciated, valued, and connected to the impact of their generosity.
This role is responsible for maintaining accurate donor records and providing heartfelt, responsive support to donor inquiries. With a strong focus on stewardship and donor care, the Associate helps create meaningful experiences that inspire ongoing support and deepen relationships.
You’ll be part of a close-knit, passionate team that values collaboration, integrity, and innovation. We’re committed to fostering a welcoming and supportive workplace where you’re encouraged to bring your ideas, grow your skills, and pursue your passion for making a difference. Whether you're just starting your journey in philanthropy or looking to deepen your nonprofit experience, we’re here to support your development.
Together, we work to create lasting change—and every interaction you have with our donors helps bring that vision to life.
How you will contribute:Serve as the first point of contact on incoming phone calls,



providing warm and helpful support to all callersMonitor and respond to inquiries from general email inboxes in a timely and courteous mannerCheck and return voicemails, ensuring prompt follow-up and resolutionPrepare and issue replacement donation tax receipts as requiredSupport Philanthropy team with administrative tasks such a preparing envelopes, assembling mailings, and other donor correspondenceCreate customized donations forms for Philanthropy Officers as neededMaintain general office tidiness to support a welcoming and organized work environmentMonitor and manage office inventory, including envelopes and other suppliesOther duties as assignedWho are we looking for?Education and

Experience:
One to two years of related administration experienceExperience with Raiser’s Edge database software is an assetExperience working for a non-profit and/or in an office setting is an assetDatabase management and Gift Processing an assetAn interest in philanthropy and learning new skillsCompetencies:Excellent customer service skillsStrong interpersonal and communication skills; both written and verbalOrganization and time management skillsDemonstrated ability to work independently and in a supportive team environmentStrong attention to detailAbility to meet deadlinesComfortable with repetitionComfortable working in multiple databasesAn interest in philanthropy and learning new skillsMicrosoft Office including Outlook, Excel and WordPassion for supporting youth experiencing homelessnessCompensation:The successful candidate can expect a starting hourly rate of between $23.33 and $29.16 depending on factors such as internal equity, experience, competencies, and education. Once hired, the hourly rates are reviewed annually following the annual performance review and successful employees have the opportunity for thei

📌 Philanthropy Associate, Donor Services (Vancouver)
🏢 Covenant House International
📍 Vancouver