The Inside Sales Support Representative plays a critical role in supporting the enterprise-wide sales team through customer interaction, order processing, and technical product support. Through strong collaboration with internal teams and effective communication with customers, this role contributes to efficient branch operations, accurate order management, and the development of long-term customer relationships.

This position supports the execution of sales strategies and initiatives. The role reports directly to the Manager, Western Canada & Sales Support, working closely with them to coordinate sales activities, support territory objectives, and ensure alignment with broader sales priorities.

The position requires the ability to apply developing product knowledge and market awareness to support sales activities, respond to customer needs, and identify opportunities for account growth. By working closely with Sales, Operations, and Branch leadership, the Inside Sales Support Representative helps ensure a coordinated and responsive customer experience.

ACCOUNTABILITIES

The Inside Sales Support Representative’s accountabilities include, but are not limited to:

- Process customer orders and quotes accurately and efficiently while coordinating with operations and sales colleagues to ensure product availability, delivery expectations, and order accuracy is achieved.
- Support upselling and cross‑selling opportunities by applying product knowledge.
- Collaborate with Outside Sales Representatives and Branch Management to ensure customer requests are handled efficiently and consistently and with territory objectives in mind.
- Drive repeat business and product penetration within assigned accounts.




- Demonstrate urgency and prioritization in managing sales requests, while communicating updates and expectations to customers and internal stakeholders.
- Embrace change by adapting to and adopting new workflows, processes, and procedures as continuous improvement efforts introduce them.
- Serve as a primary point of contact for customers by responding to inquiries regarding orders and order status, products, and services in a professional and timely manner.
- Communicate product options and technical information in a clear and accessible way to support customer decision-making.
- Follow up on open orders, quotes, and service issues to ensure customer satisfaction and timely resolution.
- Develop an understanding of customer operations and product needs to provide tailored solutions and identify opportunities for additional support.
- Maintain professional communication across phone, email, and internal systems to ensure alignment between customer expectations and operational capabilities.

Quoting and Order Management

- Prepare, process, and track quotes, orders, and proposals while verifying product specifications, pricing, and delivery requirements.
- Collaborate with operations, sales, and management to ensure orders are fulfilled efficiently and customer expectations are met.




- Support pricing discussions in alignment with company policies and leadership guidance.
- Maintain organized documentation and follow-up processes to ensure all open quotes, backorders and customer commitments are tracked and addressed.

Chance Awareness & Sales Collaboration

- Work closely with the Outside Sales team to maintain visibility into active sales opportunities, customer interactions, and upcoming sales activities utilizing systems and methods appropriate to the task.
- Support the sales team by sharing relevant customer communications, order activity, and inquiries that may influence opportunities.
- Proactively identify patterns in customer purchasing, quoting, or product inquiries that may indicate potential opportunities for account expansion or additional product adoption.
- Communicate observations, customer feedback, and emerging opportunities to the appropriate Outside Sales Representative to support opportunity development and follow-up actions.
- Assist the sales team by highlighting pending quotes, repeat inquiries, or inactive opportunities that may benefit from additional sales outreach.
- Provide relevant customer insights, product feedback, and market observations to the Outside Sales team and sales leadership to support strategic account development.
- Actively maintain and update customer information data within P21 and related systems, ensuring that customer records are accurately maintained.

Other Duties

- Other duties as may be assigned from time to time.

Qualifications

- High School Diploma or GED required; post-secondary education in Business or a related field is an asset.
- 1–3 years of expe

📌 Inside Sales Representative (Toronto)
🏢 Buchanan Rubber
📍 Toronto