Salary Range: $55,000.00 To $60,000.00 Annually

Collections Analyst

Think back—was there ever an elevator ride that made you go, “Whoa, this is nice”?

Maybe it was an elegant glass lift or a minimalist stainless-steel rocket.

It might have shaped your first impression or left a lasting memory of a building.

Chances are, the details made the difference; with an aesthetic interior and stylish, well‑built buttons and fixtures. Immersive digital technology like visual displays may have turned a simple ride into a memorable experience as well. You may not have noticed these details then, but once you’ve worked with us, you’ll start noticing them everywhere you go.

Company Overview

We have a vision – to have a MAD product in every elevator. Headquartered in Mississauga Canada, our 80,000 sq. foot facility focuses on the efficient production of industry‑leading fixtures, high quality elevator car interiors, and cutting‑edge digital products.

At MAD, we set you up to be the expert – providing the tools, support, and environment to help you thrive. From there, it’s all you – your drive and ideas lead the way. MAD has been ranked among Canada's top 500 fastest growing companies, one of Canada’s Best Managed Companies, a Best Places to Work in Canada, and among Best Employers for Recent Graduates.

Our Current Collections Analyst will be responsible for managing a designated group of customer accounts for deposit invoicing, collections, running cash application processes, problem solving with customers and managing customer credit terms. This includes ensuring accuracy and efficiency of operations, processing and monitoring incoming payments,



and securing revenue by verifying the posted receipts.

The ideal candidate will have proven customer service skills including strong attention to detail and results in improving accounts receivables and a high success rate in collecting outstanding receivable balances. Someone who is friendly, has a positive attitude and strong work ethic.

The responsibilities are applicable to all companies in MAD Elevator Group.

This role reports to the AR/ AP Supervisor.

What you will do in the role

- Apply cheque, EFT, and credit card payments in Syspro.
- Investigate payment discrepancies and respond to customer inquiries.
- Ensure timely collection of receivables.
- Resolve collection issues by contacting customers via telephone or email.
- Set up and maintain customer accounts.
- Follows ongoing collections process and protocols for customer accounts that are overdue. Manage shipment holds to enable collections and completes ongoing follow-up for resolution.
- Identifies aged collections that require third party collections support and manages process.
- Prepare and issue invoices, pre-bills to customers as per SLA timelines. Manages deposit billings and reconcile each project on a monthly basis, prior to month‑end close.
- Review A/R aging listings and provide analysis to finance leadership and business partners.




- Establish effective and cooperative working relationships with internal departments
- Process credit card payments as required.
- Support New customer credit application process by completing analysis to assess credit worthiness. Provide recommendation on credit granting to AR Supervisor for approval.
- Complete quarterly review of credit amounts for existing customers based on historical payments and sales history. Provide recommendations for changes to AR Supervisor and update Customer credit amounts as approved.
- Work closely with the AR and PM teams with regular communication and follow‑up.
- Provide excellent customer service to all customers.

Other

- Other duties as assigned.
- Able to lift up to 15lbs; may work in hot areas 5%, noise 0%.
- Participate actively in Health & Safety programs, 5S activities, and continuous improvement initiatives.

What you bring to the role

- College Diploma or bachelor’s degree in accounting, finance or business administration preferred
- 2 years of experience in an accounts receivable or collection role is an asset
- Willingness to go the extra mile for customers and employees
- High attention to detail required
- Proactive and organized
- Strong customer service and communication skills (Written and verbal)
- Able to deal with customers sensitively and professionally at all times
- Excellent computer skills, intermediate MS office skills with some technical aptitude
- Highly self‑organized and ability to prioritize work.
- Strong analytical skills
- Intermediate Excel and Outlook skills required, including ability to use pivot tables, v‑lookup, dataset manag

📌 Collections Analyst (Mississauga)
🏢 Mad Elevator
📍 Mississauga