At Direct Focus, Account Directors own outcomes.

Not projects.

You are responsible for the health, growth, profitability, and long‑term success of your portfolio. You serve as a trusted advisor to clients, a leader to your team, and a key contributor to the success of the organization.

This role requires someone who can think strategically while remaining deeply connected to client needs, team performance, and operational excellence.

You don’t simply manage relationships.

You help clients and teams reach what’s next.

What We Mean By Excellent Client Service

At Direct Focus, great client service means more than being responsive. It means understanding our clients’ businesses, anticipating needs, communicating clearly, creating value proactively, and helping clients achieve meaningful business outcomes.

We strive to be trusted partners—not just service providers. We build long‑term relationships by combining strategic thinking, operational excellence, and a genuine commitment to helping our clients succeed.

Develop trusted relationships with senior stakeholders and help clients align marketing investments with business objectives.

Identify opportunities to deepen client relationships, strengthen engagement, and create long‑term value.

Take accountability for retention, profitability, forecasting accuracy, and overall account health.

Provide direction, coaching,



and support to Account Managers and Account Coordinators while fostering accountability, collaboration, and professional growth.

Guide Strategic Planning

Provide leadership during account planning, quarterly business reviews, and major client initiatives.

Partner with Strategy, Operations, and Executive Leadership to improve systems, workflows, and service delivery models.

High-performing account teams

8–10+ years of marketing, agency, client leadership, or business operations experience

- Proven success managing strategic client relationships
- Experience growing accounts and identifying new opportunities
- Comfort leveraging technology and AI-enabled tools to improve performance

You seek smarter ways to strengthen client relationships, team performance, and business results.

You help your team deliver exceptional work and meaningful client outcomes.

Protect both client interests and business performance

For more than 30 years, we’ve helped clients navigate change, solve complex marketing challenges, and achieve meaningful business results.

We combine strategic thinking, operational excellence, technology, and scalable marketing execution to help organizations do more with less.

Training and professional development

Exposure to national and international brands

A culture built on accountability, trust, and continuous improvement

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📌 Support Account Manager - Customer Care H/F (Toronto)
🏢 Direct Focus
📍 Toronto