At Silver Hotel Group, we believe small gestures go a long, long way. We're looking for someone who brings a spirit of fun and creativity to work and thrives on the chase of building something extraordinary.
In short—we want you to help us build something exceptional.

Fairfield Inn & Suites Ottawa Kanata has an existing part-time vacancy for a Guest Service Agent (Saturdays and Sundays are required). The Guest Service Agent is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Reporting to the Front Office Manager or designate, you will:
Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
Balance and prepare individual paperwork for closing of shift with hotel standards;
Work closely and maintain proper communication with all hotel departments;
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
Perform other duties assigned by the Supervisor or department manager.

High school diploma/G.At least 1 year of guest service and/or housekeeping experience;
Experience using industrial cleaning equipment and products;
Flexible working hours;
Ability to work with little or no supervision while meeting high-performance standards;
Top-tier benefits—including Scholarship Opportunities, RRSP matching, wellness credits, team events, recognition, and hotel stay discounts.




A chance to shape the success of our Kanata hotels.
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
Apply now and help us write the next bold chapter in Kanata’s hospitality scene.

The Fairfield Inn & Suites By Marriott Ottawa Kanata is conveniently located near downtown Ottawa, and is steps away from several world-class dining and cultural attractions. The hotel is two minutes away from Scotiabank Place, home of the Ottawa Senators NHL hockey team and a popular concert venue. Other attractions located nearby include the Rideau Canal, National Arts Centre, Parliament Buildings and Gatineau Park.

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.and ranges from internationally branded full and select service hotels to independent and boutique hotels.
Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal prospect employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.

📌 Guest Service - At Your Service Agent (Part Time) (Ottawa)
🏢 Silver Hotel Group
📍 Ottawa