Coconut Software is the leading Branch Performance Platform, helping financial institutions grow, drive productivity, and deliver better customer experiences. Coconut's AI-powered, enterprise-grade platform brings together appointment scheduling, in-branch queuing, video banking, and branch workforce management, turning customer interaction and operational data into actionable insights across multiple lines of business. The result: greater visibility into performance, better use of workforce capacity, and smarter decisions that drive stronger branch outcomes.Trusted by 200+ banks and credit unions, including RBC, Mountain America Credit Union, and M&T; Bank, Coconut Software turns every interaction and staffing decision into a competitive advantage.

As Engineering Manager, Enablement, you'll lead one of the teams in our Enablement Engineering pillar. These teams build and run the infrastructure, data, tooling, service standards, and customer implementation capabilities that every Coconut product team and many of our Enterprise clients depend on.Reporting to the Director, Engineering Enablement, you'll be the people leader and delivery owner for your team. You'll own intake and capacity planning for your team, with support from your Director and in partnership with our wider Product Management and Product Design teams.

We're looking for someone who has run one or more flavours of engineering enablement and who thrives where two things meet: building stable, high-trust teams, and keeping roadmaps and deliverables flexible enough to respond to what the business and our customers need next. Engineering @ Coconut:

- We innovate on top of a modern solution stack: web technologies (React and Laravel) on a RESTful architecture, backed by relational DBs (MySQL and PostgreSQL), all deployed on AWS. We don't follow rigid Scrum, but we do run our teams in an iterative way, focusing on continuously improving delivery and implementing what works for us
- We foster a blameless culture, balancing open communication and continuous improvement with high accountability and ownership
- [Note: On Call] Our Enablement teams take part in Engineering's collaborative on-call rotation, supporting the systems that keep Coconut available and reliable. As Engineering Manager, Enablement, you'll be available to support your teams' on-call rotations, direct their rotation schedules, train them on our incident playbooks, and support them through playbook runs when needed

YOU'RE FIRED UP TO CONTRIBUTE TO People Leadership

Lead, coach, and develop the engineers on your teams, covering all aspects of people management: hiring, onboarding, 1:1s, feedback, performance management, and career growth

Build stable, high-trust teams where people feel safe to raise risks, challenge ideas, and learn from incidents

Lead teams with different working rhythms, from roadmap-driven platform work to interrupt-driven operational and customer work, and help each team find a cadence that works

Create opportunities for knowledge sharing, cross-training, and pairing across teams to reduce single points of failure

Intake, Prioritization, & Capacity Planning

Own intake for your teams: gather, clarify,



and triage requests from Product Engineering, Skilled Services, Security, and other internal partners

Own capacity planning, balancing roadmap commitments, platform health and tech debt, operational demand, and customer implementation work

Help your teams design, plan, and deliver quality, secure, well-documented work following best practices throughout the SDLC

Champion automation and continuous improvement to reduce toil and manual work

Technical Leadership

Bring enough technical depth to guide design discussions, review plans, and make sound calls within your teams' domains. Partner with the Principal Engineer and other Engineering Managers on technical standards, reference architectures, and paved-road tooling

Help your teams adopt AI-assisted ways of working in line with Engineering's AI focus and objectives, and make the impact visible

Customer & Cross Functional Partnership

Support Professional Services in delivering customer implementations and integrations, including working directly with Enterprise clients and their technical teams when needed

Engage confidently with Enterprise client stakeholders: scoping work, setting expectations, and working through technical issues together

Work with Product Engineering, Product Management, Product Design, and Security to remove dependencies and blockers

Work with the engineering leadership team to define, implement, and champion department-wide standards and processes

Proven experience running one or more flavours of engineering enablement, such as platform engineering, DevOps/SRE, or data engineering

Proven experience managing engineering teams: coaching, mentoring, performance management, and setting individual and team goals (min 3 yrs of people leadership experience)

Prior hands-on engineering experience in an enablement domain, with working knowledge of cloud infrastructure, CI/CD, observability, web application development, and/or modern engineering practices

Experience owning intake, prioritization, and capacity planning without a dedicated Product Manager

You thrive at the intersection of team trust and stability and roadmap flexibility: you build steady rhythms and strong teams, and you adapt plans when priorities shift

Comfortable working directly with Enterprise clients and their technical teams

Driven by the value that 'how we win matters' and a passion for building inclusive, collaborative teams that put people first

You should have a foundational understanding of how these tools work and a strong desire to explore how they can be used to solve business and customer problems

This posting is for a vacant full-time permanent position. The range is grounded in comprehensive analysis of national compensation data for similar roles and company sizes in the technology sector,



alongside a review of our internal compensation framework to ensure pay equity across the company. The final offer for this position will take a candidate's background, experience, skills, and internal equity into consideration. Top performers’ compensation will be reviewed annually, as part of our Performance Acceleration program (Performance Reviews, Compensation Reviews, etc.). This benefit comes with a shared responsibility: our customers are our top priority. We ask that you remain available and responsive on flex-days, as needed, to ensure our customers' needs are always met promptly.

Ability to do your job in a supported, but flexible environment

Supported professional development, learning, & career opportunities - be supported in your growth journey!

Regular 1:1 coaching with your leader and regular connection to a passionate executive team

Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!

- Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
- Virtual mental health and EAP platform
- Opportunity to work remote - anywhere in Canada!
- Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!
- Most Admired Corporate Cultures" (2024) and ranked #22 in "Best Workplaces in Canada" (2025) in company size category

To optimize your branch performance in order to drive growth, increase productivity, and deliver exceptional customer experiences.

Coconut Software is the leading Branch Performance Platform, helping financial institutions grow, drive productivity, and deliver better customer experiences.

Coconut's AI-powered, enterprise-grade platform brings together appointment scheduling, in-branch queuing, video banking, and branch workforce management, turning customer interaction and operational data into actionable insights across multiple lines of business. The result: greater visibility into performance, better use of workforce capacity, and smarter decisions that drive stronger branch outcomes. Trusted by 200+ banks and credit unions, including RBC, Mountain America Credit Union, and M&T; Bank, Coconut Software turns every interaction and staffing decision into a competitive advantage.

Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or synthesizing interview notes. These tools assist our talent team but do not replace human judgment. If you would like more information about how your data is processed, please talk to your Talent Partner. We believe in using AI thoughtfully and transparently, so we ask candidates to take the same approach and disclose the use of AI at any stage in their application or interview process.

📌 Engineering Manager (Full-time Remote) (Canada)
🏢 Nameless
📍 Canada