Join the hardworking and dedicated team delivering exciting arts and culture programs and activities to our community – and beyond. Reporting to the Executive Director, the Audience Services Manager will be accountable for supporting the operations of the Aurora Cultural Centre to realize the mission of the Aurora Cultural Centre (ACC) and support operational requirements of Aurora Town Square (Town-owned facility). The Audience Services Manager builds and implements audience services to ensure a safe and the highest quality customer service experience to patrons who attend ACC programs and rental client events at Aurora Town Square. This full-time position requires the successful candidate to be available on a flexible schedule evenings and weekends to support Front of House Team and events as well as office administrative time Monday – Friday from 8:30 – 4:30pm to connect with the rest of the team. It is expected that the role will become more of an administrative role once Aurora Town Square business is fully operational. The successful candidate will possess excellent communication and interpersonal skills, have proven Front of House and volunteer management skills and be a generous and compassionate team member. They will be a key member to deliver on the Centre’s reputation for highest customer service quality. The Audience Services Manager will maintain robust relationships with Town facilities and operational staff as needed, the rental clients, patrons, and volunteers.
Particularly equity deserving groups, such as members of the Persons with Disabilities, Black, Indigenous, other racialized candidates and/or candidates from the 2SLGBTQIA+ community and anyone who may contribute to the further diversification of the Aurora Cultural Centre. Together we unite and inspire all Canadians to influence and affect the future of our community through the arts.
The Aurora Cultural Centre is the resident tenant of Aurora Town Square’s Aurora Museum and Cultural Centre.
Front of House : ACC has a robust performing arts program that currently hosts professional live performance events from September – June. As an additional service to the Town,



we support rental clients who book Aurora Town Square and require technical and Front of House services. This position facilitates all Front of House requirements for both ACC and rental events.
# Volunteers : As part of Front of House services and support of our operations, we work with a diversity of volunteers who offer their services to participate at ushers, ticket takers, event support, co-op placements, administrative support, education class support, gallery program docents, ambassadors in outreach events etc. This position recruits, manages, schedules, and trains volunteers for positions required, including all reporting requirements. You can find information about the program here: (Volunteer Page on Website) We have a complete volunteer handbook that meets the standards of Imagine Canada.

As with all positions at the Centre, the Audience Services Manager will be required to be flexible, punctual and possess excellent customer service skills. This position will require multi-tasking and liaising with various members of the staff team on a variety of projects. The staff of the Centre work in a team atmosphere and as such all employees of the Centre may be expected to step beyond what is regularly thought of as their own duties to assist members of the team as required.
As with all roles at the Centre, the successful candidate needs to be flexible, punctual and possess excellent customer service skills. The successful candidate will be detail-oriented, proven artistic programming skills in live performance, be flexible in their ability to shift from one task to another, and be a generous team member.
We recognize that candidates may not meet all the criteria listed in this posting.



We encourage all those interested in this posting with a combination of relevant complementary experience and an interest in the arts to apply.
Minimum 2-3 year post secondary education in an arts related field
Volunteer management training and implementation
Event management training and implementation
Minimum 3 years experience in a previous Front of House performing arts environment
Experience working directly in Front of House for events
Event coordination and/or stage management experience
Smart Serve and First Aid/CPR-C certified required
Excellent customer service skills
Coaching
Social Media skills an asset
POS system experience an asset
Smart Serve
Safe Food Handling
By using your knowledge of customer service to help provide new ways to serve our patrons.
Be a resilient and flexible personality as plans can change from day-to-day.
Upon successful completion of a 3-month probation period, the successful candidate will also participate in a full suite of employee benefits including: group medical and dental benefits, Life and AD & D, LTD and STD benefits, an Employee Assistance Program, an optional employer RRSP contribution, paid personal and vacation days, paid time off for 14 recognized holidays, and professional development opportunities.
A criminal record search will be required of the successful candidate, at their own expense, that is acceptable to the Aurora Cultural Centre. We recognize that candidates may not meet all the criteria listed in this posting. We encourage all those interested in this posting with a combination of relevant technical experience and an interest in the arts to apply.
Posting will remain open until filled. At the Aurora Cultural Centre, we believe that arts, culture, and heritage can play a role in changing our world and our community. Since 2010, the Centre has welcomed the community to create and participate in diverse experiences for all ages. We proudly program four vibrant gallery exhibition spaces, a range of instructional classes for children, teens and adults, an eclectic live music series, special family events and summer arts camps. Visit Aurora Cultural Centre website for further information!

📌 Support Services Manager (Full Time) (Aurora)
🏢 Aurora Cultural Centre
📍 Aurora