Job Title: Genesis Concierge & Service BDC Coordinator - Be the Voice of Genesis Downtown!

At the innovative Genesis Downtown Toronto, we’re not just answering phones – we’re creating exceptional guest experiences. Your talent for turning a easy inquiry into an irresistible invitation isn’t just about booking appointments – it’s about creating anticipation, building trust, and setting the stage for lasting relationships. Without your magic touch, we risk being just another dealership lost in the noise. Without you, many people might never experience the exceptional service Genesis Downtown Toronto offers. Your communication skills, enthusiasm, and ability to connect are essential in turning inquiries into dealership visits and, ultimately, satisfied, loyal customers.

As our Genesis Concierge & Service BDC Coordinator, you’ll be the voice of Genesis Downtown Toronto, creating memorable first impressions, turning inquiries into opportunities, and delivering an exceptional, luxury-grade guest experience. You’ll blend your communication prowess with your passion for automotive excellence, ensuring every interaction leaves our guests eager to visit us in person.

Act as the first point of contact for all guests entering our facility, providing a warm, professional, and personalized welcome that reflects the luxury Genesis brand.

Coordinate with the Genesis Ownership(Service) team to ensure a seamless transition from the initial greeting to the start of the service visit.

Customer Engagement & Lead Management:

Respond promptly to inbound leads via phone, email, chat, and text with professionalism and luxury-standard enthusiasm.

Make outbound calls to follow up on service reminders, recalls, and special promotions.

Schedule service appointments with precision, ensuring accuracy and efficiency.

Service Department Support:

Collaborate closely with our Ownership Manager(Service Advisor)



to set them up for success with well-prepared and engaged guests.

Assist guests in understanding the value of regular maintenance and help navigate the seamless Genesis service journey.

CRM & Reporting:

Accurately input and update guest information in the CRM system.

Identify opportunities for process improvements and contribute to the overall success of the service team.

Customer Satisfaction:

Deliver exceptional service that fosters trust and long-term brand loyalty.

You need these qualifications

High school diploma or equivalent.

Excellent phone etiquette and the ability to handle high volumes while maintaining a "luxury" tone.

Proficiency with CRM systems, Microsoft Office Suite, and basic computer applications.

Must be flexible to work days, evenings, and Saturdays as scheduled.

You have prior experience in a luxury retail environment, call center, or automotive service BDC.

You are familiar with the Genesis brand or premium automotive operations.

You are bilingual.

Performance-Driven Culture: Career Growth: We’re committed to helping our team members grow within the Genesis brand and the Downtown AutoGroup.

Competitive Pay: $45,000 – $55,000 annually (commensurate with experience).

Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.

Ongoing training opportunities to keep your skills sharp through the DAG Academy and Genesis-specific training programs.

Modern Facility: Work in a premium, state-of-the-art environment that reflects the Genesis design philosophy.

Downtown AutoGroup is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. Downtown AutoGroup is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

📌 Evening Concierge (Toronto)
🏢 Downtown AutoGroup
📍 Toronto