The HR Manager will serve as the strategic HR leader for our manufacturing plant, responsible for developing and implementing comprehensive human resources programs that support business objectives while maintaining positive labor relations in a unionized environment. This role requires expertise in employee relations, collective bargaining, compliance, and manufacturing-specific HR practices.
Employee Relations & Union Management
Advise on and support collective bargaining activities, including union grievance investigations and resolution, and manage union relationships
Interpret and administer the Collective Agreement, manage the grievance process through all steps, and support preparation for arbitration proceedings before the Ontario Labour Relations Board (OLRB) or appointed arbitrators
Participate in or support collective bargaining as required, including preparation of management proposals, costing of union proposals, and maintaining thorough records throughout the bargaining process
Monitor employee relations compliance through participation in audits and regulatory reporting processes
Draft, update, and communicate employee relations policies and procedures to maintain organizational compliance
Ensure adherence to employment laws, regulations, and internal policies to minimize legal and compliance risks
Maintain accurate and confidential employee records within HR information systems
Ontario Employment Law and Legal Compliance
Proactively identify, address, and mitigate employment-related legal risks across all areas of the operation. Employment Standards Act, 2000 (ESA) – hours of work, overtime, public holidays, leaves of absence, termination and severance obligations
Pay Equity Act – maintenance of pay equity plans (mandatory for this facility size)
Freedom of Information and Protection of Privacy Act (FIPPA) / PIPEDA – employee privacy and records management
Canada Revenue Agency (CRA) – requirements related to employment and payroll
Strategic HR Leadership
Analyze HR metrics and workforce data to identify trends, risks, and opportunities that inform strategic decision-making
Advise and coach managers on leadership, team performance, and people management best practices
Conduct regular meetings with business leaders to provide HR guidance and feedback on organizational and people-related matters
Drive positive organizational and cultural change with a thorough understanding of the current and future business and people needs
Support the people engagement activities within the facility, working in partnership with other team members to support and recognize the workforce
Talent Management & Development




Support corporate performance management processes that align employee goals with organizational strategy
Support and lead organizational change initiatives ensuring smooth transitions and employee engagement, utilizing change management processes to ensure buy-in and stakeholder alignment
Lead and support initiatives to enhance diversity, equity, and inclusion within the manufacturing environment
Payroll and Benefits Administration
Partner with the payroll function to ensure accurate and timely processing of payroll for approximately 150 employees (hourly and salaried) in compliance with the ESA and CRA requirements.
Manage HR inputs related to new hires, terminations, leaves of absence, job changes, and union dues remittance.
Ensure payroll practices align with Collective Agreement provisions including shift premiums, overtime banking, and statutory holiday pay calculations.
Support year-end processes including T4 and T4A preparation.
Administer group benefits programs for the full site population including extended health, dental, life insurance, STD, and LTD
Manage all Ontario statutory leaves in accordance with the ESA, including:

Pregnancy and Parental Leave
Family Medical Leave
Domestic or Sexual Violence Leave
Personal Emergency Leave
Administer RRSP or pension plan programs and serve as the primary employee point of contact for all benefits-related inquiries
Escalate benefits policy questions or exceptions to the Regional HR Business Partner or corporate total rewards team as appropriate
Lead workforce planning and talent acquisition to ensure the right talent is available for current and future manufacturing needs
Manage recruitment for hourly and salaried roles, balancing Collective Agreement obligations (job posting requirements, seniority provisions) with operational hiring needs.
Maintain proactive recruitment pipelines to minimize production impact from turnover or absenteeism.
Build relationships with local colleges, trade schools, and employment agencies.
Deliver structured onboarding for all new employees, aligned with corporate onboarding standards set by the Regional HR Business Partner.
Manage employee engagement surveys and action plans to enhance workplace satisfaction and productivity
Ensure accurate and timely HR reporting and documentation to support compliance and informed decision-making




Coach business leaders to and their teams on the development of their teams for current and future business needs
Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
Other duties as assigned by manager
Promotes a learning culture through coaching, stretch opportunities, sharing expertise and providing honest and helpful feedback
Steps forward to address difficult situations and performance issues in a timely and respectful manner, as well as shows resilience by consistently displaying a positive outlook and responding resourcefully when faced with new challenges and demands
Bachelor’s Degree or higher, or equivalent work experience, in Business, Human Resources, Labor Relations, or other related discipline.

- 5+ years of progressive HR experience, with at least 3 years in a manufacturing or industrial environment
- Strong working knowledge of Ontario employment legislation including the ESA, Ontario Human Rights Code, OHSA, Pay Equity Act, WSIA, and Labour Relations Act
- Previous experience in supporting a customer base as an HR skilled, with demonstrated experience in coaching people leaders of various levels
- Able to build positive working relationships with the workforce, supporting employees at all levels
- Must be able to work independently and make decisions confidently, utilizing data and other key reference materials to guide decision-making
- Intermediate Proficiency in MS Office programs (Word, Excel, and PowerPoint). Experience using HR systems (ideally Kronos and UltiPro).

Master’s Degree
Prior HR leadership experience is a plus
This role will be within standard business hours with flexibility required for shift coverage, investigations, training and emergency situations. The role will require the use of various personal protective equipment items including but not limited to safety glasses, hi-vis clothing, steel-toed shoes, etc. You will be occasionally exposed to a plant environment including noise, dust, dirt and vibrations, and extreme climate changes.
Occasional travel may be required for this role for training, conferences or sister plant support.
Salary Range: $88,636.00 - $110,795.00 CAD
We offer an excellent compensation and benefits package, which includes, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.
The Salary Range posted represents Pilkington North America’s good faith and reasonable estimate of the possible compensation at the time of the posting. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin.

📌 Director of HR & Recruitment (Whitby)
🏢 Pilkington Glass of Canada
📍 Whitby