Job Summary And Requirements This competition is to fill 1 (one) full-time, permanent position, working 75 hours biweekly.
This competition is to fill 2 (Two) full-time, 1 year Term anticipatory Perm positions, working 75 hours biweekly.
Our goal is to support all learners in developing the essential skills, knowledge and personal qualities that they need to thrive in life.
Reporting to the Support Team Lead - Information Technology & Support Services (ITSS), the IT Support Technician provides departmental computer systems administration and support to Yukon school computer laboratories, classrooms, school offices and other Yukon Education offices. This position works with Apple and Windows based computers and related peripheral equipment, ensuring minimal disruption of service. It assists in the administration of the hardware maintenance and monitoring contractor performance and client satisfaction and performs other duties as assigned.
Our branch is a group of highly technical professionals, and we prioritize staff engagement and cross training opportunities. Emphasize how your work experiences and related duties align with the essential and asset qualifications listed below. Education and/or coursework in computer science or related field.
Experience setting up, configuring, and diagnosing computer hardware and software
Experience providing level one service desk support, including but not limited to: prioritizing tickets,



liaising with users/clients for information, diagnosing problems, and documenting resolutions.
Experience providing IT support in an education setting is an asset.
Experience creating user facing and internal documentation, including policies, procedures, instructions, and guidelines is an asset.
To best support the achievement of key strategic and business objectives, candidates may be assessed on:
Modeling Interpersonal Skills and Personal Responsibility
Technical knowledge
Security Clearance, Vulnerable Sector Check
Valid Class 5 driver’s license
This position works onsite in an office environment
This position is required to travel and visit schools within Whitehorse and the communities
The work requires some bending and lifting of weights up to 35 pounds and includes potential exposure to electrical shock, dust and dirt.
Joanne Curial, Director, Information Technology & Support Services (ITSS) at ***email_hidden***
We offer a competitive salary, a flexible work environment and the chance to immerse yourself in a team of experienced professionals.
We will work with you to develop a performance plan to help you meet your future aspirations, while also meeting branch priorities, as you continue to expand your skills.
If that’s not enough, we also offer a full perks package, pension , leave arrangements , family assistance programs and professional development opportunities.

📌 Information Technology (IT) Support Analyst (Full-time Permanent)
🏢 Government of Yukon
📍 Whitehorse