Associate Director of Operations - Eastern Ontario
Shift
Monday to Friday 9:00AM – 5:30PM
Director of Operations
Paladin Security: Making the World a Safer and Friendlier Place!
The Associate Director, Operations is responsible for our Eastern branches (Ottawa & Kingston) strategic leadership, operational performance, and overall management of a portfolio of security programs, clients, and operational teams. This role ensures exceptional service delivery, employee engagement, compliance, financial performance, and client satisfaction while supporting business growth and organizational objectives. The Associate Director serves as a key liaison between clients, frontline leadership, and executive management.
Provide leadership, guidance, and mentorship to managers and operational teams, fostering a culture of accountability, engagement, and continuous improvement.
Build and maintain strong client relationships, ensuring exceptional service delivery and long-term partnership success.
Oversee day-to-day operations across multiple programs and portfolios, ensuring consistent service quality, operational excellence, and compliance with company standards.
Manage budgets, financial performance, forecasting, and resource allocation to support business objectives and profitability.
Identify and implement process improvements and best practices to enhance efficiency, service delivery, and operational effectiveness.
Support business development initiatives, including client retention, growth opportunities, proposals, presentations, and market expansion.
Monitor operational performance through key metrics, reporting, and data analysis, driving accountability and continuous improvement.
Ensure compliance with all applicable legislation, regulatory requirements, company policies, and client expectations.
Bilingualism (English/French)



is considered a strong asset. Candidates who can communicate effectively in both languages will be given preference
Bachelor's degree in Criminology, Law & Security Administration, Leadership, or a related field. Strong knowledge of applicable legislation, regulatory requirements, workplace health and safety standards, privacy regulations, and industry best practices.
Minimum of 5 years of experience in a senior leadership role overseeing operations, client service delivery, security, healthcare, facilities management, hospitality, or related service industries.
Strong business acumen with experience managing budgets, financial performance, and operational metrics.
Proficiency with Microsoft Office Suite and business management software.
Professional designation such as CPP, CHPA, or equivalent is considered an asset, or willingness to obtain relevant industry certifications.
Active participation in skilled associations and industry networking groups is considered an asset.
Ability to travel as required and support operations across multiple locations.
Post-secondary Education in Security or Police Foundations, or relevant work experience within the security industry

We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. Medical Insurance
Life Insurance
Dental Insurance
Paid Vacation
Paid Holidays
This job reports to the Director of Operations
This is a Full-Time position Monday to Friday .
Relocation is not provided and travel is required frequently
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📌 Associate Manager, Operations Management (Ottawa)
🏢 Paladin Security
📍 Ottawa