Professional Services Manager (PSM) Oversee the delivery of expert services: consulting, implementation, and technical support.
Act as the bridge between a company’s internal teams and its customers, ensuring projects are completed on time, within budget, and to the client's satisfaction.
Service Delivery & Project Management:
Monitor key performance indicators (KPIs) like response times, resolution rates, and project milestones.
Establish and enforce service standards, methodologies, and best practices to ensure consistent quality.
Build and maintain long-term partnerships with key customers.
Act as a senior point of contact for escalations and complex problem-solving.
Solicit and analyze customer feedback to drive continuous service improvement (Tekla and Field).
Financial & Resource Management:
Manage the Qualified Services budgeting, forecasting, and revenue tracking.
Manage vendor relationships to maximize engagement and leverage resources when required.




Conduct performance reviews and set growth targets for team members.
Foster a customer-centric culture that emphasizes empathy and professional excellence.
Coach to BP Swagger sales training
Continuous learning on how to engage customers
Strategic Thinking: Ability to develop long-term service offerings and go-to-market plans.
Technical Aptitude: Deep understanding of the industry’s specific products or services
Highly proficient in managing multiple, concurrent high-priority projects.
Personnel Management: Ability to listen and collaborate with team member
Survey, 3D scanning, detailing, engineering, trades background
Ability to see projects from start to finish. Scope project, build workflow, test and develop go to market strategy
Be able to travel

📌 Service Manager Support (Burnaby)
🏢 Cansel
📍 Burnaby