At Lyft, our purpose is to serve and connect. The autonomous transition is a transformational opportunity for Lyft. Our strategy focuses on becoming the preferred marketplace, fleet, and operational partner for the world's best Autonomous Vehicle (AV) providers. As AV deployments scale across new markets, the operational infrastructure that enables safe, compliant, and high-quality service becomes a critical competitive advantage. As a qualified candidate, you have a track record of building and running complex operational programs in highly regulated or standards-driven environments. You are energized by cross-functional complexity - comfortable leading structured implementation processes that span many teams while keeping a clear eye on compliance and quality outcomes. You bring a program management mindset, strong stakeholder communication skills, and the judgment to navigate ambiguity in a fast-moving industry.
That includes evidence collection, submission, partner and third-party review, mitigation oversight, and closeout, across concurrent certification cycles for multiple markets and AV partners, domestic and international.
Act as a strategic leader within the company to support cross-functional teams’ compliance controls and readiness for partner scrutiny
Drive coordination across teams including EHS, Legal, Safety, HR, IT and Operations for every deliverable. Translate partner and regulatory requirements into concrete, assignable asks and ensure deadlines are met
Manage the logistics and stakeholder prep for audits, including document readiness and staff interviews
Report clearly and credibly on timelines and risk to leadership on behalf of AV Operational Excellence
5+ years in program management, compliance, quality assurance, or audit-adjacent roles within a regulated or standards-driven environment

- Strong command of audit and evidence management mechanics: tracking systems, documentation rigor, version control, and chain-of-custody type discipline




- Experience with spreadsheet or database-driven tracking systems, and interest in modernizing them
- Prior exposure to AV, automotive, aviation, or another safety-critical, audited industry strongly preferred
- Extended health and dental coverage options, along with life insurance and disability benefits

Family building benefits
Child care and pet benefits
Access to a Lyft funded Health Care Savings Account
RRSP plan with company match to help save for your future
In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Lyft highly values having employees working in-office to foster a team-oriented work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. The expected base pay range for this position in the Toronto area is CAD $108,000 - CAD $135,000, not inclusive of potential equity offering, bonus or benefits. Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

📌 Head of Programme Management (Toronto)
🏢 Lyft
📍 Toronto