- We are looking for a highly motivated and analytical SFA/Manager to take full ownership of our global e-commerce Marketplace P&L;, one of Achievers’ most important revenue streams
- This role sits at the intersection of Finance, Business Intelligence, Customer Success, Merchandising, and Product, translating Marketplace activity into financial insight, strategic forecasting, and operational action
- You won’t just report the numbers - you’ll explain what happened, forecast what comes next, and actively shape the strategy and direction to help support growth
- From building predictive models and share-of-wallet analyses to partnering with Customer Success on NRR strategy and existing customer ARR forecasting, this is a role for someone who wants to make a measurable impact across the business
- Own the end-to-end Marketplace P&L; (revenue and expenses), driving data analyses for the Marketplace Division with a goal of improving net margin contribution
- Build and maintain complex and energetic forecasting models that track Marketplace potential vs. performance across key revenue pillars — including promotions, merchandising, pricing, and product enhancements
- Develop enhancement models for initiatives such as Top-Up programs, pricing reviews, merchandising improvements, and share-of-wallet expansion
- Translate high-level revenue and volume targets into actionable, customer-tier-level operating plans that enable clearer execution and performance tracking
- Partner with Accounting to reconcile reporting discrepancies, improve data integrity, and increase confidence in reported numbers
- Deliver Marketplace forecasting materials to support FP&A; and Board deliverables
- Drive deep expense and cost driver analysis,



identifying efficiency opportunities and optimizing resource allocation to improve Marketplace margin performance
- Own and standardize executive KPI reporting cadences, delivering consistent performance insights to senior leadership and Board stakeholders
- Build and scale the Marketplace analytics foundation — including structured data workflows, documentation standards, data governance, quality controls, and request prioritization — to ensure analytical consistency, scalability, and reduced dependency on ad hoc analysis
- Forecast existing customer ARR to support Net Revenue Retention (NRR) targets and provide visibility into renewal and expansion performance
- Integrate Finance data (ARR, customer segmentation) with Marketplace redemption data to close the loop between commercial performance and customer behavior
- Develop share-of-wallet models to quantify expansion opportunities across customer segments and inform growth strategies
- Track changes in user and member counts for key customers over time, surfacing the impact of organizational changes on Marketplace activity and retention
- Provide financial insight into customer cohort behavior using Salesforce attributes (industry, tier, start date) to strengthen NRR-related decision‑making
- Conduct advanced analysis using statistical methods and predictive modeling to derive actionable insights on redemption volume,



margin, and customer behavior
- Build models depicting potential business outcomes driven by changes in product and/or member behavior, framing recommendations to achieve desired outcomes
- Enable mix-rate reporting that isolates the true sources of performance impact across customers, products, and regions
- Drive member balance distribution analysis to improve understanding of redemption potential, breakage risk, and regional behavior patterns
- Create and maintain dashboards (rebate/commission, promotions, KPI scorecards) for senior leadership review and executive presentations
- Support RFP positioning, feature pricing analysis, and product/partnership ROI assessments
- Present regularly at Customer Success forums to explain Marketplace performance, key drivers, and the financial impact of recent initiatives
- Meet directly with CSM partners to evaluate and refine margin drivers, ensuring alignment between customer actions and financial outcomes
- Create periodic customer target lists to focus CS efforts on the highest‑impact growth opportunities
- Partner with Merchandising to optimize assortment decisions — including catalog curation, margin drivers, and new product margin requirements
- Partner with Product leadership to shape and prioritize the strategic roadmap, balancing customer experience innovation with initiatives that drive redemption growth and marketplace performance
- Collaborate across the Marketplace Senior Leadership Team to drive operational excellence, improve forecasting and planning rigor, and remove friction across the end‑to‑end marketplace ecosystem
- Support vendor review materials and scoreca

📌 Finance Manager (Ottawa)
🏢 Achievers
📍 Ottawa