Mission

As the Director of Care, you will contribute to Extendicare's purpose of Helping People Live Better by leading a high-performing care team dedicated to ensuring residents receive the care they need. The Director of Care (DOC) is a skilled and compassionate leader responsible for overseeing all aspects of clinical and care operations within a long-term care home. This role ensures the delivery of exceptional resident-centered care in alignment with Extendicare standards, accreditation requirements, and provincial regulations. The DOC inspires and develops an engaged team of care professionals, fostering a culture of excellence, accountability, and continuous improvement. Building trust-based relationships with residents and families is essential to enhancing resident satisfaction and fulfilling our mission of providing people with the care they need, wherever they call home.

Key Outcomes

- Champion resident safety and continuous quality improvement initiatives.
- Achieve high levels of resident and family satisfaction as measured through experience survey results.
- Meet or exceed established quality and clinical performance indicators through effective execution of clinical programs.
- Foster a positive workplace culture and enhance employee engagement compared to the previous year.
- Ensure compliance with all regulatory, organizational, and clinical care requirements, policies, and procedures.

Key Responsibilities

Leadership & Team Development

- Lead and support the resident care team through effective coaching, mentorship, and day-to-day guidance.
- Foster a cooperative, accountable, and high-performing work environment.




- Support employee engagement, retention, and professional growth.

Education & Training

- Ensure care staff complete required education and competency training.
- Promote ongoing professional development and clinical excellence.

Financial Stewardship

- Manage staffing levels in alignment with the Extendicare model of care and legislated hours of care requirements.
- Support budget development and monitor departmental financial performance through variance analysis.

Regulatory Compliance

- Monitor and ensure compliance with healthcare regulations, licensing requirements, accreditation standards, labour laws, and organizational policies.
- Conduct timely investigations and implement corrective action plans as required.

Risk Management

- Identify and address resident care concerns and clinical risks.
- Ensure immediate response to critical incidents and compliance with all reporting requirements.

Customer Service

- Demonstrate a resident and family-centered approach by responding to feedback, concerns, complaints, and recognition with empathy and professionalism.
- Promote a culture of service excellence among all team members.

Resident Care Management

- Oversee resident assessment, care planning, and implementation processes.




- Ensure individualized care plans reflect resident preferences, needs, and goals.

Collaboration

- Partner with interdisciplinary teams, residents, families, and leadership colleagues to optimize resident outcomes and care delivery.

Quality Improvement

- Lead and implement quality improvement initiatives that enhance resident safety, wellness, and satisfaction.
- Monitor outcomes and leverage data to drive continuous improvement.

Strategic Planning

- Develop and execute operational plans related to clinical services and staffing that support the home's strategic priorities.

Community Partnerships

- Build and maintain effective relationships with vendors and community health partners.
- Collaborate on quality initiatives, training opportunities, and programs that benefit resident care.

Values Alignment

- Demonstrate and promote Extendicare's Mission, Vision, Values, and commitment to ethics, integrity, and professionalism.

Qualifications

- Bachelor's Degree in Nursing required; Master's Degree preferred.
- Current and unrestricted registration as a Registered Nurse (RN) with the applicable provincial regulatory body.
- Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within a long-term care home or healthcare setting.
- Strong knowledge of long-term care regulations, standards, and best practices.
- Demonstrated leadership, communication, and interpersonal skills.
- Proven ability to collaborate effectively with interdisciplinary teams and build strong stakeholder relationships.
- Experience leading quali

📌 Director of Care (Canada)
🏢 111000 Extendicare (Canada
📍 Canada