Elevate member experiences with CAA Niagara as a full-time Member Retention Representative in Thorold, ON. Engage with current and past members to ensure active membership and satisfaction. In this role, you will be a vital ambassador for CAA Niagara, focusing on relationship building through effective communication. 2+ years of customer service experience and strong computer literacy are essential as you provide detailed information about membership benefits and renewals via phone. You will excel in a supportive team environment.
Key Responsibilities
• Contact members to maintain active membership status
• Conduct welcoming and service calls to members
• Update payment information during service calls
• Remind members of missed renewal dates
• Process membership renewals and changes efficiently
Requirements:
• High School Diploma required
• 2+ years of customer service experience
• Excellent communication and interpersonal skills
• Robust attention to detail and adaptability
• Proficient with MS Office Products Become a key relationship builder and customer service expert at CAA Niagara.