Lead evening operations at YMCA's H2O Adventure + Fitness Centre in Kelowna, BC. As a Manager on Duty, ensure a welcoming environment and oversee staff in daily operations. The YMCA of Southern Interior BC seeks a Manager on Duty to provide leadership during evening shifts. You will support staff, uphold YMCA standards, and enhance member experiences. This role requires effective communication and problem-solving skills to foster positive interactions and resolve concerns during peak times.

Key Responsibilities
• Provide leadership and support to evening operations staff
• Ensure adherence to YMCA policies and service standards
• Manage incidents and emergencies as they arise
• Handle member feedback and service recovery tasks
• Collaborate across departments to enhance facility operations

Requirements:
• Supervisory experience in recreation or customer service
• Strong decision-making and leadership skills
• Excellent communication and interpersonal abilities
• Knowledge of safety protocols and emergency responses
• Versatile availability for evening shifts Use your leadership and customer service skills to create positive experiences at YMCA Kelowna.

📌 Evening Operations Manager at YMCA Kelowna (Canada)
🏢 YMCA of Southern Interior BC Association
📍 Canada