Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

A Strategic Role at the Heart of Logistic

Responsibilities

Operational design, requirements and integration with standards

- Contribute to the definition of operational requirements by providing the necessary field expertise to ensure that the proposed solutions are realistic, applicable and aligned with operations.

- Review the processes proposed by the Product team in order to validate their integration with existing operational standards.

- Identify operational gaps, dependencies, and impacts related to the development of new processes, including on quality, productivity, capacity, equipment, roles and responsibilities, and scalability of operations.

- Formulate operational recommendations to adjust solutions, reduce implementation risks and ensure an efficient transition to operations.

Readiness of stations and deployment of national initiatives

- Plan and coordinate station preparation prior to pilots, ramp‑ups and national deployments, including requirements for resources, facilities, tools, equipment, communications and operational support.

- Ensure that the stations involved understand the change, new processes, success criteria, performance expectations, and escalation mechanisms prior to launch.

- Coordinate the execution of pilots and deployments with key stakeholders, ensuring alignment between operations, PMO, BA,



ENGINEERING, SOPs, and training.

- Validate that supporting documents, SOPs, work instructions, and training content are aligned with the business process prior to deployment.

Monitoring, performance and post-pilot improvement

- Monitor the execution of the initiatives deployed, identify obstacles in the field and coordinate mitigation actions with the teams concerned.

- Monitor KPIs, readiness criteria, action plans and field feedback to assess the effectiveness of the deployment and the stability of the new process.

- Document challenges, learnings, and opportunities for improvement to strengthen future deployments and reduce the risk of operational rework.

- Support the transition to teams responsible for continuous execution once the process is stabilized.

Required skills

- Influential leadership and ability to mobilize multidisciplinary teams.

- Excellent understanding of operations, logistics, and change management principles.

- Strong analytical, complex problem‑solving and decision‑making skills.

- Clear, structured communication adapted to various audiences (field, management, executives).





- Ability to manage multiple projects simultaneously in a dynamic and transforming environment.

- Rigor, sense of organization and results‑oriented.

- Strong autonomy and ability to act as a consultant to internal teams.

Qualifications

- Bachelor’s degree in operations management, industrial engineering, administration or related field.

- 8 to 12 years of experience in operations, project management, transformation or process improvement (logistics, supply chain, manufacturing or equivalent).

- Demonstrated experience in managing large‑scale cross‑functional projects, including multi‑site deployments.

- Proficient in project management tools such as Jira.

- Advanced data analysis skills (Excel, Power BI or equivalent).

- PMP, Lean Six Sigma or Agile certifications considered strong assets.

- Experience with SOP/WI documentation and operational KPIs.

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating workplace, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

- On‑site gym with a personal trainer

- Employer‑provided lunch of your choice

- Comprehensive group insurance

- Group RRSP plan

- Care & Well‑Being Activities

- Partial reimbursement for public transportation

- Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensu

📌 Specialist – Operational Projects (Montreal)
🏢 Intelcom
📍 Montreal