Join Mark's Stores as a energetic Customer Experience Manager. Focus on enhancing customer engagement and leading a motivated team, all while delivering outstanding service. In this leadership role, you will partner with Store General Managers to develop a strong, diverse team and ensure efficient operations. Your efforts will connect shoppers with products and services, making their lives warmer, drier, safer, and more comfortable while driving a culture of excellence.

Key Responsibilities
• Recruit and train a diverse and effective team
• Analyze customer feedback for continuous improvement
• Oversee the Manager on Duty program
• Create a positive culture of service recognition
• Handle customer issues effectively and promptly

Requirements:
• Solid retail leadership experience required
• Excellent interpersonal and communication skills
• Customer-centric approach with problem-solving abilities
• Focus on achieving sales and customer satisfaction goals
• Capacity to thrive in a fast-paced setting Lead the charge in transforming customer experiences at Mark's Stores while fostering a results-driven environment.

📌 Customer Experience Leadership Role at Mark's (North Bay)
🏢 SportChek
📍 North Bay