Join Kuehne+Nagel as an Air Logistics Customer Care Manager, where you'll enhance customer satisfaction and drive profitability. This pivotal role impacts global logistics directly. As a key leader, you will manage a team dedicated to providing top-notch customer service and optimizing logistics processes. Your focus on growth and retention will substantially influence the organization. This role demands robust analytical skills, effective communication, and a deep understanding of air freight operations.

Key Responsibilities
• Lead teams to improve customer experiences and growth
• Execute customer ownership model and performance tracking
• Optimize workload allocation for better efficiency




• Drive change initiatives for enhanced operations
• Communicate effectively regarding shipment updates and resolutions

Requirements:
• Bachelor's degree in Logistics or Supply Chain preferred
• 5+ years of freight forwarding experience, specifically in Air Logistics
• Leadership experience managing teams
• Commercial acumen in customer profitability
• Required fluency in French for communication Position yourself to make a significant impact at Kuehne+Nagel, enhancing logistics and customer relations.

📌 Customer Care Manager in Air Logistics (Montreal)
🏢 Kuehne Nagel
📍 Montreal