Toronto Corporate Office
Etobicoke, ON M8X 2X3, CAN

At Meridianour aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Who we are

Meridian OneCap Credit Corp is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70 years of banking history and is Ontario’s largest credit union.
Meridian OneCap is a provider of asset financing in the form of capital leases. We are committed to being the best provider of specialized equipment financing services to strategic vendors across Canada. Our service-oriented culture and exceptional group of professionals serves to provide our strategic partners with value-added service and constructive solutions.
Meridian OneCap Credit Corp provides customized leasing solutions both to help companies sell equipment and to companies that have chosen to lease equipment, rather than buy. For manufacturers and vendors, we enable you to provide your customers with a value-added service that helps your customers acquire equipment efficiently and gives your company a competitive edge. And for the end user, we can help you to preserve working capital in your business, while benefiting now from the use of the equipment.

Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it’s no wonder our customer service is unparalleled.

Please note :



This is a 6 month contract role.

Your role as an Early Stage Collector:

You will be responsible for minimizing monthly delinquencies which includes regular delinquent account follow-up and taking the lead on managing and resolving issues that are causing delinquency. This may include making payment arrangements with customers and working with internal teams to resolve administrative issues that have caused delinquency. You may also deal with outsource partners including Bailiffs and other parties such as Insolvency Trustees. You are responsible for meeting team targets for delinquency and loan losses as set annually.

Early-Stage Delinquency:

- Contact customers to negotiate payment arrangements on all past due and NSF accounts.
- Manage the collections email queue and ensure that customer requests are handled within established SLAs.
- Follow-up with customer to ensure agreements are met.
- In situations where payments arrangements are not being met, review the account in detail with particular attention to collateral.
- Assess the reason for non-payment and establish an appropriate strategy to resolve it engaging other departments as required.

Late-Stage Delinquency:

- When primary collection strategies are not successful, prepare file for referral to Late Stage Collectors.

Administration:





- Review daily delinquency reports.
- Manage and follow up on collections email queue.
- Escalate internal issues causing delinquency with departmental leads as appropriate.
- Work with GAIG and Customer Service to resolve insurance disputes and claims.
- Reconcile accounts with multiple end users to ensure correct cash applications.
- Process an average of 50-70 activities per day.

Teamwork:

- Participate in team meetings and training sessions as required.
- Participate in process improvement initiatives as opportunities are identified.
- Collaborate on initiatives related to positive customer experience and engagement as required.

How You Will Succeed:

- Minimum two to five (2-5) years’ experience in Collections, ideally in leasing or financial services industry.
- Bilingual Skills (Fluency in both English and French) considered an asset.
- Highly developed problem solving and negotiating skills.
- Solid communication ability both verbal and written.
- Completion of a post-secondary education program in finance would be an asset.
- Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet.

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process

Salary Range: CAD $60,000 – $64,000 annually

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto, Burnaby, B

📌 Early Stage Collector (Toronto)
🏢 Meridian OneCap Credit
📍 Toronto