This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why West Jet
Since our story took off in 1996, West Jet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
Why West Jet
Every West Jet journey is an prospect to create a better experience for our guests and our people. As we continue to transform and modernize our business, we're looking for experienced project leaders who thrive in complex environments and are passionate about turning strategy into reality.
Overview Of The Role
The Senior Project Manager, Experience is responsible for leading the planning, coordination, and delivery of large-scale cross-functional transformation initiatives. Working across business, technology, operations, digital, and commercial teams, you will drive complex programs from concept through implementation while ensuring alignment to strategic objectives, business outcomes, and guest experience goals.
You will establish delivery frameworks, lead governance activities, manage risks and dependencies, and engage stakeholders at all levels of the organization to successfully deliver transformational change.
Success in this role requires strong leadership, strategic thinking, project delivery expertise, and the ability to navigate ambiguity while bringing people together around a common objective.
Key Responsibilities
Lead the delivery of complex strategic transformation programs and initiatives
Develop and manage integrated project plans, roadmaps, milestones,



dependencies, and critical paths
Partner with business, technology, operational, and commercial teams to align priorities and drive execution
Establish governance structures and facilitate executive steering committees, decision forums, and stakeholder engagement activities
Identify and manage project risks, issues, assumptions, and dependencies across multiple workstreams
Develop implementation strategies that balance guest, operational, financial, and technology considerations
Monitor program performance, benefits realization, and outcome achievement
Support change management and organizational readiness activities to ensure successful adoption of new capabilities
Provide leadership and guidance to cross-functional teams and project resources
Prepare executive-level reporting, recommendations, and communications for senior leadership
Experience & Qualifications
Required Qualifications
8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
Proven experience managing complex cross-functional programs involving multiple stakeholder groups
Strong project management, governance, risk management, and delivery planning capabilities
Exceptional communication, facilitation, and stakeholder management skills
Experience working with executive leadership and influencing decisions at senior levels




Demonstrated ability to manage multiple priorities in fast-paced environments
Bachelor's degree in Business or Technology related fields
Project Management Professional (PMP), Agile, Scrum, Lean, or related certification
Preferred Qualifications
Experience delivering technology-enabled business transformation initiatives
Strong understanding of digital products, systems implementation, or customer experience platforms
Airline, travel, hospitality, retail, or other service-industry experience
Experience leading initiatives that span customer experience, operations, technology, and commercial functions
Experience working within large, complex organizations undergoing enterprise transformation
Who You Are
You are a strategic thinker who can connect big-picture objectives with practical execution plans. You enjoy solving complex problems, building alignment across diverse stakeholder groups, and delivering meaningful outcomes.
You are equally comfortable discussing operational realities, technology architecture, and customer experience impacts, allowing you to bridge gaps between teams and drive successful execution.
Most importantly, you're passionate about creating better experiences and helping organizations transform the way they serve customers.
The Benefits Of Being a West Jetter
West Jet provides all West Jetters with a competitive total rewards package. On top of that, we offer:
A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs
About West Jet Group Of Companies
West Jet took to the skies in 1996 with just

📌 Senior project manager, experience (Toronto)
🏢 WestJet Group
📍 Toronto